Come vengono raccolte le recensioni di Feefo?

Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.

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Let's Insure Recensioni | Recensioni del servizio clienti per https://www.feefo.com/reviews/lets-insure | Feefo

Visualizzazione di tutte le 1,115 recensioni

Trusted Customer

6 years ago

Data di acquisto: 13/11/2017

Ciò che Trusted Customer ha detto su Let's Insure:

An email with my account policy details would be nice I lost paper work

James Buesing

Let's Insure

6 years ago

Hi Brooke,
Thank you for taking the time to leave us a review.

I have passed this on to our Customer Care team and someone will be in contact soon to verify your email and postal address, so the paperwork can be resent.

Please note, when policy documents are emailed to customers, they are sometimes mistakenly sorted into the spam or trash folders. You may want to check these folders, as you paperwork may be there.

Warm regards,
James
Let’s Insure

Recensioni del prodotto

Trusted Customer

7 years ago

Data di acquisto: 06/03/2017

Ciò che Trusted Customer ha detto su Let's Insure:

Thanks for being with you's

It's was good and fun

Recensioni del prodotto

Trusted Customer

7 years ago

Data di acquisto: 20/10/2016

Ciò che Trusted Customer ha detto su Let's Insure:

Very friendly. Easy to understand. No language barrier. Very informed.

Recensioni del prodotto

Cliente fidato

7 years ago

Data di acquisto: 31/05/2017

Unimpressed as they only wanted to sign me up.

They started the phone call with a statement of "we're not selling you anything today" but that's exactly what they were doing. They badgered me the whole time until I ended up signing up. This...

Sally MacKenzie

Let's Insure

7 years ago

Hello,

Thank you for taking the time to leave us a review. I'm disappointed to hear that you are unhappy with the customer service you received last year.

We do value this type of honest feedback, as it helps us improve our products and services. I have passed your comments along to our Customer Care manager and have asked that someone call you as soon as possible to assist.

We will also have our Quality Assurance team review the call you received last year. We do not allow "pushy" sales tactics, and I apologise that the agent you spoke with came across this way. We will follow up with the agent if they are still with us, and may use the call to coach current and future staff.

If you are unable to take the Customer Care team's call, please feel free to contact us at your earliest convenience. We can be reached on 1300 355 355. You can also email customerservice@letsinsure.com.au to arrange for a member of our team to call you at a time that works best for you.

Warm Regards,

Sally

Let's Insure

Recensioni del prodotto

Cliente fidato

7 years ago

Data di acquisto: 11/10/2016

happy with service

Recensioni del prodotto

Cliente fidato

8 years ago

Data di acquisto: 06/10/2016

The 2 people that i spoke to were very respectful and explained everything

The 2 people that i spoke to were very respectful and explained everything clearly and made sure that i understood everything, and the offer that they made me was better than the one that i was...

Recensioni del prodotto

Cliente fidato

7 years ago

Data di acquisto: 20/10/2016

Top service

When I fell behind they were understanding and helped work out a plan which was beneficial for both .

Recensioni del prodotto

Cliente fidato

7 years ago

Data di acquisto: 14/10/2016

So far - so good!

5 star because so far nothing has caused me stress. My funeral insurance was simple to set up, I am satisfied with the payment amounts, but, as I am still living and not yet 85, I cannot judge LET'S...

Trusted Customer

7 years ago

Data di acquisto: 18/10/2016

Ciò che Trusted Customer ha detto su Let's Insure:

Yes I would recommend to buy to others and I am quite happy with the service

Cliente fidato

7 years ago

Data di acquisto: 21/10/2016

Good product and service...

Good product, meets my needs and when I've had to deal with them directly, its been smooth....

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Informazioni su Let's Insure

Let's Insure is an Australian life insurance specialist, offering a range of insurance products which are affordably priced and easily available to singles, couples and families all around Australia. Proud winner of the 2017 Canstar Outstanding Value Award for Funeral Insurance for 50s and over. Let's Insure products are issued by St Andrew's Life Insurance Pty Ltd ABN 98 105 176 243, AFSL 281731, who have been protecting Australians since 1998. St Andrew's utilises Munich Reinsurance Company of Australasia as their reinsurance partner.

1300 355 355

Level 11, 1-5 Railway Street, Chatswood, 2067, Australia

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