Your web site pay wall is not user friendly, it does not allow payment to be completed using Mac software, it is out dated and upon advising your agent I be was unable to pay for your service I was...
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Matt
Leisure Guard Travel
2 years ago
Thank you for your feedback.
I apologise for any inconvenience caused. We have security systems in place to flag when there are issues with our payment gateway, but upon investigating with our providers, we were not reporting any instance of a wider issue at the time of purchasing your policy. I can only therefore assume that this was an isolated incident but i can assure you the Leisure Guard website is set up to support users of all interfaces, including Mac Safari.
Despite this, we will continue to investigate to make 100% certain but the evidence i have available to me does not suggest this is a fundamental error with the website.
I am pleased to see that you were able to complete purchase and if you need to contact us in the future, our details are in your policy documentation.
Regards
Leisure Guard team
MC
Mr Richard Cador
2 years ago
Dear Matt, Thank you for the time you took to reply. I can categorically advise you after describing my issues to your agent with your pay system, where it denied my attempts to pay using Safari, your agent advised ..."thats what your problem is, you should use Microsoft Edge," It was an wholly unsatisfactory response if you say your platform allows all interface interaction.
Matt
Leisure Guard Travel
2 years ago
Thank you for your response.
Firstly, I understand how frustrating it can be when a problem occurs that cannot be replicated after the event. I have no reason to doubt your comments and i apologise if the initial response came across this way.
The website is configured to support different browsers and operating systems, so I will ask the advisors team leader to review the call in question and they will take any appropriate action necessary.
Regards
Leisure Guard team
Data di acquisto: 22/05/2024
0
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Cliente fidato
2 years ago
NA
I haven't needed to contact Leisure Guard
Leisure Guard Travel Insurance
Leisure Guard Travel
2 years ago
Thank you for your feedback.
The initial review invite was designed to capture your comments on the actual purchase of the policy so can you confirm that the rating provided reflects the overall service received at the point of purchase? If so, please let us know of any other issues or if you were happy with the service, please re-rate the review based on this.
Kind Regards
Leisure Guard team
Cliente fidato
2 years ago
I was happy with the service at point of purchase thanks
Recensioni del prodotto
Leisure Guard Travel Insurance
Leisure Guard Travel
2 years ago
Thank you for your feedback.
The initial review invite was designed to capture your comments on the actual purchase of the policy so can you confirm that the rating provided reflects the overall service received at the point of purchase? If so, please let us know of any other issues or if you were happy with the service, please re-rate the review based on this.
Kind Regards
Leisure Guard team
Thank you for your feedback.
I am pleased to see that you're happy with the service received and grateful that you took the time to leave us a review. If you need to contact us at any point, our details are in your policy documentation.
Regards
Leisure Guard Team
Data di acquisto: 21/05/2024
0
Condividi
Cliente fidato
2 years ago
It was all Internet based and I did not speak to any person.
I didn't have any problems.
Leisure Guard Travel Insurance
Leisure Guard Travel
2 years ago
Thank you for your feedback.
We are grateful that you took the time to leave us a review. If you need to contact us at any point, our details are in your policy documentation.
Regards
Leisure Guard Team
So simple to apply for my travel insurance and great value for money
Leisure Guard Travel Insurance
Leisure Guard Travel
2 years ago
Thank you for your feedback.
I am pleased to see that you're happy with the service received and grateful that you took the time to leave us a review. If you need to contact us at any point, our details are in your policy documentation.
Regards
Leisure Guard Team
Thank you for your feedback.
We are grateful that you took the time to leave us a review. If you need to contact us at any point, our details are in your policy documentation.
Regards
Leisure Guard Team
The policy included all that I needed. When I contacted customer services, the person I spoke to was very polite and informative, giving me all the details I needed
Leisure Guard Travel Insurance
Leisure Guard Travel
2 years ago
Thank you for your feedback.
I am pleased to see that you're happy with the service received and grateful that you took the time to leave us a review. If you need to contact us at any point, our details are in your policy documentation.
Regards
Leisure Guard Team
relatively easy to put in your details and buy travel insurance.
Leisure Guard Travel Insurance
Leisure Guard Travel
2 years ago
Thank you for your feedback.
We are grateful that you took the time to leave us a review. If you need to contact us at any point, our details are in your policy documentation.
Regards
Leisure Guard Team
Paperwork did not come through but 1 email later and sorted in minutes
Leisure Guard Travel Insurance
Leisure Guard Travel
2 years ago
Thank you for your feedback.
I am pleased to see that you're happy with the service received and grateful that you took the time to leave us a review. If you need to contact us at any point, our details are in your policy documentation.
Regards
Leisure Guard Team
Data di acquisto: 21/05/2024
0
Condividi
MM
Mr Michael McLaughlin
2 years ago
Ciò che Mr Michael McLaughlin ha detto su Leisure Guard Travel:
A simple procedure to complete the administration.
Leisure Guard Travel Insurance
Leisure Guard Travel
2 years ago
Thank you for your feedback.
We are
grateful that you took the time to leave us a review. If you need to contact us at any point, our details are in your policy documentation.
Regards
Leisure Guard Team
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