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Konditor Recensioni | Recensioni del servizio clienti per https://www.feefo.com/reviews/konditor-cook | Feefo

Visualizzazione di tutte le 1,087 recensioni

Cliente fidato

2 years ago

Data di acquisto: 14/06/2023

Recommended

Great customer experience

Siobhan

Konditor

2 years ago

Hello! Thank you for your lovely 5 Star Review, we're so glad your enjoyed your Konditor experience :) Thanks, The Konditor Team

Cliente fidato

2 years ago

Data di acquisto: 09/06/2023

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It’s alright

Victoria sponge cake is too sweet to my liking. The cake sponge isn’t light and fluffy as it supposed to be due to the icing on the outer layer and therefore the cake needs to be refrigerated which...

Siobhan

Konditor

2 years ago

Hello! Sorry to see that you weren't as happy with your cake as we would have liked. It appears that the order was slightly damaged upon delivery also which is not ideal, so I apologise for this also! I've passed your feedback on to the baking and creative teams regarding the frosting. We do use frosting on all of our cakes as this keep them fresh but any feedback is always welcome and we're grateful to hear ways in which we can improve going forward. Hopefully you'll give us another chance to impress you in the future. I'd definitely recommend the upcoming return of our Passionfizz Cake, which we will have available again in mid July! Thanks, The Konditor Team

Cliente fidato

2 years ago

Data di acquisto: 12/06/2023

Horrible horrible customer service

I didn't like the level of customer service I received in store. The members of staff were very rude, firstly when I explained I had an order to collect I was asked my name I said my name twice and...

Siobhan

Konditor

2 years ago

Hello! As discussed on the phone just now, this is definitely not acceptable service and certainly not what we expect from our store team members so I would like to once again apologise for your experience here. This feedback has been passed on to the relevant store manager and retail operations manager and we will ensure that better customer service training is implemented going forward. Thanks, The Konditor Team

Marisa Zatorsky

2 years ago

Data di acquisto: 06/06/2023

Ciò che Marisa Zatorsky ha detto su Konditor:

Brilliant service

I needed a couple of cakes for a big thank you,konditor just has the most reliable service and scrumptious cakes even for individuals with food intolerances

Siobhan

Konditor

2 years ago

Hello! Thank you for your lovely review! We love our vegan and wheat free options so it's great to hear that you're enjoying them too :) Thanks, The Konditor Team

Cliente fidato

2 years ago

Data di acquisto: 09/05/2023

Friendly, informed about their cake

Siobhan

Konditor

2 years ago

Hello! Thank you for leaving us a lovely review! We're happy your found our team friendly and informative :) Thanks, The Konditor Team

Cliente fidato

2 years ago

Data di acquisto: 26/05/2023

Amazing cake as always! Timely delivery.

Siobhan

Konditor

2 years ago

Hello! Thank you for your lovely 5 star review! We're really glad you enjoyed your amazing cake and that delivery went smoothly :) Thanks, The Konditor Team

Cliente fidato

2 years ago

Data di acquisto: 23/05/2023

Best Cake Ever!!!

I send Konditor cakes for my daughter's birthday every year! They are truly delicious and I will continue to use them moving forward.

Siobhan

Konditor

2 years ago

Hello! Thank you for your wonderful review! That truly is high praise and it's always amazing to hear we've become such a firm family favourite :) Thanks, The Konditor Team

Cliente fidato

2 years ago

Data di acquisto: 20/05/2023

Great cake. Wonderful service

I ordered the Carrot snd pistachio cake for a special birthday. The cake was so moist and delicious. The ice is just right thick enough to bight into but not too sweet. The delivery was excellent, ...

Siobhan

Konditor

2 years ago

Hello! Thank you for leaving us such a wonderful review! We're so glad to hear you enjoyed the Carrot and Pistachio Cake and that the delivery went smoothly. We look forward to helping you celebrate more special occasions in the future :) Thanks, The Konditor Team

Cliente fidato

2 years ago

Data di acquisto: 20/05/2023

Absolutely fantastic cakes for party

Excellent service when we were ordering and changing our order for mum’s cakes. And changing our order! The cakes were simply delicious. Everyone said so. We ordered 3 9x5s and had left overs from a...

Siobhan

Konditor

2 years ago

Hello! Thank you for your lovely review! We're glad to hear the cakes went down well and that our customer service was able to help you with changing your order :) Enjoy the leftovers too! Thanks, The Konditor Team

Claer Lloyd-Jones

2 years ago

Data di acquisto: 05/05/2023

Ciò che Claer Lloyd-Jones ha detto su Konditor:

Great Baker

Delicious cake and the topping was exactly what I wanted with words I wanted.

Siobhan

Konditor

2 years ago

Hello! Thank you for your great 5 star review! We always strive to make the best cakes possible for every celebration so we're glad you enjoyed it :) Thanks, The Konditor Team

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Informazioni su Konditor

Konditor, founded in 1993 by Gerard Jenne, is a bakery with six stores across London. It specialises celebration cakes of all kinds and is perhaps known for its Curly Whirly Cake - a rich, dark chocolate cake layered with vanilla bean frosting and decorated with swirls of dark chocolate ganache. The company prides itself on quality, consistency and creativity. It employs a large team of experienced bakers and cake decorators that work in kitchens located at its retail sites. Above all else, Konditor holds true to its mission statement - To Bring Joy - in everything it does, from the products it makes that take centre stage at countless celebrations to the friendly and knowledge services it provides to all of its customers.

020 7633 3333

63 Stamford Street, London, Greater London, SE1 9NB, United Kingdom

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