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Konditor Recensioni | Recensioni del servizio clienti per https://www.feefo.com/reviews/konditor-cook | Feefo

Visualizzazione di tutte le 1,087 recensioni

Cliente fidato

7 years ago

Data di acquisto: 27/02/2018

Disappointing Cake

The cake was rather banal. The citrus component was non-existent. It was also too fatty and sugary. And the decoration was rather clumsy. A disappointment.

Maria

Konditor

7 years ago

We're so sorry to have disappointed you. We always try to keep the highest standards and make every customer happy by spreading joy through cake. We hope we can make you happy next time.

Cliente fidato

7 years ago

Data di acquisto: 26/02/2018

Delicious cakes!

Very professional service. Ordered easily online and received exactly when requested. Cake was beautifully decorated and tasty delicious too!

Maria

Konditor

7 years ago

We're so glad to hear you loved the cake! We hope we added some extra joy to your day!

Maria

Konditor

7 years ago

We're so glad to hear you loved the cake! We hope we added some extra joy to your day!

Trusted Customer

7 years ago

Data di acquisto: 24/02/2018

Ciò che Trusted Customer ha detto su Konditor:

Wrong delivery cake

I have booked the delivery for Tuesday 27 Feb, the system has in error booked this for Saturday 24 Feb, I spoke to the cake hotline on Friday 23 Feb and they confirmed that it is a known issue and a...

Maria

Konditor

7 years ago

We're very sorry about this error. We try very hard to make every customer happy and we know how frustrating this kind of thing can be and wish it didn't happen.
We will be working on ways to make sure this issue doesn't happen again. If this situation hasn't been resolved please contact our hotline team again and I'm sure something can be worked out for you.
We hope this won't dissuade you from ordering from us again.

Cliente fidato

7 years ago

Data di acquisto: 23/02/2018

Easy process, great quality and taste.

Maria

Konditor

7 years ago

Thank you for your feedback, we're glad to hear you had a good experience!

Cliente fidato

7 years ago

Data di acquisto: 23/02/2018

Delicious!

Delicious cake as always and beautifully decorated! Ordering online couldn't be easier. Definitely the best cake shop I've come across in London. I would recommend you try one of the amazing cake...

Maria

Konditor

7 years ago

Thank you for your lovely feedback! We hope to see you again soon!

Cliente fidato

7 years ago

Data di acquisto: 23/02/2018

The best cake I ever had!

The chocolate noisette cake was honestly the best cake I had in my life - compact, moist, with the nuttiness coming through beautifully and with a delicious layer of cream with just the right level...

Maria

Konditor

7 years ago

The Chocolate Noisette is a staff favourite so you are definitely not alone with that opinion! We're so glad you enjoyed it!

Trusted Customer

London

7 years ago

Data di acquisto: 23/02/2018

Ciò che Trusted Customer ha detto su Konditor:

Love the cakes. Disappointing service.

I love Konditor and Cook cakes. We have a Curly Whirly one for everyone in the families birthday. It's tradition. However when I got to the shop to pick up the last one I ordered online, there was no...

Maria

Konditor

7 years ago

We're very sorry for this mistake and glad to hear that it got resolved eventually. If there are any problems in the future please don't hesitate to contact our cake hotline on 0207 633 3333, they are always more than happy to help out.

Trusted Customer

7 years ago

Data di acquisto: 23/02/2018

Ciò che Trusted Customer ha detto su Konditor:

Fab retirement cake ordered

Took a few minutes to find my order, but great service as always. Fabulous curly wurly retirement cake for my husband. Praised and commented on by many. Thank you

Maria

Konditor

7 years ago

We're happy we could bring some more joy to your husbands day!

Trusted Customer

7 years ago

Data di acquisto: 22/02/2018

Ciò che Trusted Customer ha detto su Konditor:

Able to order the night before then collect in a non-time-pressured manner, when sent an email query the reply was quick and helpful.

Maria

Konditor

7 years ago

Thank you for your feedback, we're glad you had a good experience.

Cliente fidato

7 years ago

Data di acquisto: 22/02/2018

Really good experience.

Maria

Konditor

7 years ago

Glad you had a good experience, feel free to come back for more!

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Informazioni su Konditor

Konditor, founded in 1993 by Gerard Jenne, is a bakery with six stores across London. It specialises celebration cakes of all kinds and is perhaps known for its Curly Whirly Cake - a rich, dark chocolate cake layered with vanilla bean frosting and decorated with swirls of dark chocolate ganache. The company prides itself on quality, consistency and creativity. It employs a large team of experienced bakers and cake decorators that work in kitchens located at its retail sites. Above all else, Konditor holds true to its mission statement - To Bring Joy - in everything it does, from the products it makes that take centre stage at countless celebrations to the friendly and knowledge services it provides to all of its customers.

020 7633 3333

63 Stamford Street, London, Greater London, SE1 9NB, United Kingdom

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