Got good help from customer service to get the flexible hose I needed for central heating.
Recensioni del prodotto
Data di acquisto: 13/06/2019
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Cliente fidato
Verificato da Feefo
7 years ago
They offered a fast delivery and excellent price
Data di acquisto: 16/03/2019
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Cliente fidato
Verificato da Feefo
7 years ago
If you want to send this back do it within the 14 days or else! Plumber eventualy told me it was not correct so offered to pay postage to send back - they wanted a further 20% of the value! Box not...
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Andrew
Kitchen Heaters
7 years ago
Hi,
As we mentioned over the phone that we have to charge 20% for restocking, retesting, initial postage and admin cost for the any returns after 14 days as per our terms and conditions. If you returned the unit within 14 day we would be more than happy to do a full refund.
You mentioned that box is not even opened and we charging 20% fee. As you can appreciate we wont be able to send your returned unit straight out to our new valued customers. We have to send the unit back to testing department to fully check and test then it needs to be repacked in brand new packing before it send to new customer. As its a electrical equipment we wont be able to take your word that box is not even opened.
We also have in occurred a courier cost to send unit in first place.
Happy to discuss further if you need any further clarifications. Please feel free to call us.
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Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Stocking the full range of UK made Thermix hydronic kitchen plinth heaters including there patented wireless models and habanero fan convectors to suit all your heating needs. All at very competitive prices saving you money and energy costs on your heating bills.
