Expensive and felt hounded by sales calls texts and emails. Way over the top.
Expensive and felt hounded by sales calls texts and emails. Way over the top.
Kingsbridge Contractor Insurance
Kingsbridge
10 years ago
Thank you for your feedback. It is never our intention to pressure our customers into taking out a policy – we only try and make you aware of the options available. I have looked on the system and the sales agents do seem to have been rather keen in your case. I’ve raised this internally and passed to the management team.
With regard to pricing – the insurance package we offer is tailored to meet all the needs of contractors and freelancers, as well as fulfilling the contractual requirements commonly specified by the end client. Should you ever find an insurance package with the equivalent cover for a lesser price elsewhere we will always match it as part of our Price Promise Guarantee. If you’d like to discuss anything further you’re more than welcome to call one of Client Services team on 01242 808740 or email us at info@kingsbridge.co.uk.
Many thanks,
Ross Pounds
Marketing Executive
Ross Pounds
Kingsbridge
10 years ago
We'd just like to take a minute to follow up on your experience with Kingsbridge. Looking after our customers is the most important aspect of our business, and we want to make sure the issues you experienced in November were dealt with satisfactorily. We place a premium on customer service here and it's our goal to make sure every customer receives the high level of care we strive to give as standard.
I'll be in touch with you shortly to follow up in person.
Many thanks,
Stuart Bell
Client Services Manager
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Cliente fidato
Verificato da Feefo
10 years ago
Service was quick, efficient and knowledgeable. Did exactly what i needed
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Cliente fidato
Verificato da Feefo
10 years ago
I thought the process was very clear and understandable. I felt under no pressure to buy…
I thought the process was very clear and understandable. I felt under no pressure to buy and was very happy with the service I received.
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Cliente fidato
Verificato da Feefo
10 years ago
Excellent service. Very helpful & knowledgeable of the product. That sold it to me!
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Cliente fidato
Verificato da Feefo
10 years ago
Great and professional service, highly recommended!
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Cliente fidato
Verificato da Feefo
10 years ago
Amazing service and great value for money! A friend referred me at 9pm, I got…
Amazing service and great value for money! A friend referred me at 9pm, I got an e-mail 10mins later and tried to get a quote online but the website was playing up on my iPhone. I got a call from a...
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0
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Cliente fidato
Verificato da Feefo
10 years ago
I have only just taken out my policy - but the online application was simple and…
I have only just taken out my policy - but the online application was simple and excellent to complete
Thanks
Mark Allen
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Cliente fidato
Verificato da Feefo
10 years ago
Friendly staff who were straightforward to deal with and gave clear responses to my questions.
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Cliente fidato
Verificato da Feefo
10 years ago
Communication is very bad.
Staff doesn't answer emails. They prefer to contact by phone only. It's…
Communication is very bad.
Staff doesn't answer emails. They prefer to contact by phone only. It's not a problem but... the way is not efficient in a case of a bad connection.
Moreover, it's a wrong...
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Kingsbridge Contractor Insurance
Kingsbridge
10 years ago
Thank you for taking the time to leave feedback, and for raising the issues you experienced. I completely understand the difficulties that come with understanding some of the more technical terms and expressions associated with contractor insurance, especially for a non-native speaker, and we do make effort and take time to clarify any points that may get lost in translation.
I have raised the issue with our Client Services Manager and passed on your feedback – I have asked him to make sure that when customers such as yourself request communication predominantly through email that this happens.
If there’s anything else we can help you with please don’t hesitate to get in touch with us at info@kingsbridge.co.uk.
Ross Pounds
Marketing Executive
Kingsbridge Contractor Insurance
Kingsbridge
10 years ago
We'd just like to take a minute to follow up on your experience with Kingsbridge. Looking after our customers is the most important aspect of our business, and we want to make sure the issues you experienced in December were dealt with satisfactorily. We place a premium on customer service here and it's our goal to make sure every customer receives the high level of care we strive to give as standard.
I'll be in touch with you shortly to follow up in person.
Many thanks,
Stuart Bell
Client Services Manager
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