Website says order ships in 3-5 days. It’s been nearly a month. No response to emails. No notifications—not what I would expect from a $2200 purchase. Would not recommend nor buy again.
It’s been 3 weeks since I ordered my shelves. They charged my card but never sent them and haven’t replied to two emails asking them what’s going on. My order said they would typically ship in 3-5...
My order shipped months late, with minimal communication from Kernel. To make matters worse, much of my order was either bent, scratched or both.
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JM
John Maguire
4 years ago
Data di acquisto: 13/06/2021
Ciò che John Maguire ha detto su KernelModular:
I still have not received my order and have not heard back from customer service about when my order will even arrive. It's been over a month at this point so I'm going to be canceling my order.
Been waiting longer than a month for all shelve to arrive. No response from customer service.
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KC
Kimberly Corash
4 years ago
Data di acquisto: 12/01/2021
Ciò che Kimberly Corash ha detto su KernelModular:
Quick and helpful communication when you email or chat on their website, though one of our shelves was back ordered and there has been absolutely zero communication about when we might expect it...
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Cliente fidato
4 years ago
Data di acquisto: 12/01/2021
Service is friendly and quick, but seems like you're better off just ordering the brackets & standards directly from Container Store (which is what you'll receive via Kernel anyway). We received the...
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Cliente fidato
4 years ago
Data di acquisto: 25/01/2021
Beautiful shelves, quick shipping. Standards and hangtrack came a little later, but we're in the middle of a pandemic, so that's quite understandable.
Kernel Modular is an American furniture company dedicated to marrying beauty, function, and service in the form of modern, modular furniture that is made to last, in the USA.
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Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Kernel Modular is an American furniture company dedicated to marrying beauty, function, and service in the form of modern, modular furniture that is made to last, in the USA.
