Kelly's Storage non è più un cliente attivo di Feefo
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David Reeves
4 years ago
Ciò che David Reeves ha detto su Kelly's Storage:
Service was good, but some more communication regarding parking requirements prior to the pickup would have been appreciated. On the day, pickup went very smoothly.
Joley Coles
Kelly's Storage
4 years ago
Thank you for your review David, I am sorry to hear that you would have liked more communication regarding parking requirements, this will be passed across to the team to improve upon. However, it is great to hear that everything went smoothly on the day. Thank you again or your feedback, we really do appreciate this so that we can improve upon our service. Best Wishes, Joley Coles, Customer Experience Assistant.
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Cliente fidato
4 years ago
Excellent service
Very friendly service, all requests dealt with and no problems at any stage of the process, from pick up to return.
Joley Coles
Kelly's Storage
4 years ago
Thank you for your review, it is great to hear that you thought our service was excellent from start to finish. We really do value the feedback that we receive so thank you again for taking the time. Best wishes, Joley Coles, Customer Service Assistant
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Cliente fidato
4 years ago
Professional and helpful
Our storage items were collected and packed professionally, Kelly's even provided an extra member of staff that was not booked free of charge as they had availability. Although our new home was...
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Joley Coles
Kelly's Storage
4 years ago
Thank you for your feedback, it is great to hear that you found our service friendly and professional. We will do everything we can to help our customers ensuring they receive the best possible service. We work with other great companies to provide services further afield of which you experience during you time with Kelly's. Thank you again for your feedback, Best wishes, Joley Coles, Customer Experience Assistant.
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Cliente fidato
4 years ago
Great service
Second time using Kelly’s, and another good experience with friendly and helpful drivers for pick and redelivery. Have already recommended to several friends.
Joley Coles
Kelly's Storage
4 years ago
Thank you for your great review, it is fantastic to hear that you are using use for the second time! As a family run business it is imperative to us that we offer the best service to our customer so that they return and recommend us to family and friends, therefore, it is great to hear that this is the case for yourself.
Thank you again for your great feedback, we really do appreciate this. Best wishes, Joley Coles, Customer Experience Assistant.
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Cliente fidato
4 years ago
Jerome was great!
Jerome from the St Albans branch was fantastic. He arrived on time and gave great advice on how to stack my items safely and securely. Jerome was very friendly and helpful, respecting the property...
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Joley Coles
Kelly's Storage
4 years ago
Thank you for your review, it is fantastic to hear how great Jerome was. Jerome, along will the whole of the team at Kelly's are very experienced and as you mentioned will be able to offer the best advice to our customers to ensure that items are securely and safely packed.. Thank you again for your great review, this will be passed on to Jerome and the rest of the team. Best wishes, Joley Coles, Customer Experience Assistant.
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Paul Wilson
4 years ago
Ciò che Paul Wilson ha detto su Kelly's Storage:
Our storage ‘gladiators’ who advised, lifted, and remained really friendly
Friendly on the phone from the first contact (Olly) and have great advice thinking from all angles. On the day when the guys (Jerome, Dan & Shire) came to pick-up the stuff they were incredibly...
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Joley Coles
Kelly's Storage
4 years ago
Thank you for your feedback Paul. It is great to hear that your whole experience at Kelly's was great from the initial conversation with Ollie to the on the day collection from Jerome, Dan and Shire. Our teams are so experienced here at Kelly's and will do everything they can to help customers with advice and guidance on packing as well as at the booking stage. I will be sure to pass on the message in regards to the team being "gladiators" as I am sure they will love this!
Thank you again for your great review, it is very much appreciated. Best wishes, Joley Coles, Customer Experience Assistant
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Cliente fidato
4 years ago
Don’t go anywhere else.
Some people say customer service is dead, and people don’t care about their jobs any more, but that’s absolutely NOT a the case here. A quick efficient response from my web submission, a quick clear...
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Joley Coles
Kelly's Storage
4 years ago
Thank you for your feedback, it is great to hear that you have used us for a second time and would not go anywhere else. We have a great team at Kelly's who are so dedicated to the work they do and ensure that we offer the best customer service that we possibly can, solving any problems that stand in their way, as you mentioned your driveway, all with a smiles on their faces.
Thank you again for your great feedback, this will be passed across to the team. Best Wishes, Joley Coles, Customer Experience Assistant.
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Lea Mitchell
4 years ago
Ciò che Lea Mitchell ha detto su Kelly's Storage:
Very nice, friendly and very accommodating.
Very good very professionals
Joley Coles
Kelly's Storage
4 years ago
Thank you for your review Lea, it is great to hear that you found the service provided by Kelly's friendly and accommodating. Our teams aim to do all they can for customers to ensure that we can provide them with the best possible customer service. Thank you again for your review this shall be passed across to the team. Best wishes, Joley Coles, Customer Experience Assistant
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Colin Balchin
Woking
4 years ago
Ciò che Colin Balchin ha detto su Kelly's Storage:
Brilliant service, would definitely use again
Brilliant service, lovely men, very careful. Altogether every professional
Joley Coles
Kelly's Storage
4 years ago
Thank you for your feedback Colin, it is great to hear how you thought our service was brilliant and that you would use us again. Your feedback shall be passed across to the team. Best wishes, Joley Coles, Customer Experience assistant
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Jane Cronin-Davis
4 years ago
Ciò che Jane Cronin-Davis ha detto su Kelly's Storage:
Perfect!
The men that came to collect my belongings (Nick, Phil and George) were fantastic. They were kind, considerate and very careful. Moving is such a stressful time but the men made it very easy
Joley Coles
Kelly's Storage
4 years ago
Thank you for your review Jane, it is great to see that you thought our service was perfect and that Nick, Phil and George were fantastic. Our aim at Kelly's is to try and take as much stress out of moving as we possibly can and as our team are super experienced there is not much that will phase them ensuring a stress free experience for our customers.
Thank you again for your feedback this will be passed across to the team. Best wishes, Joley Coles, Customer Experience assistant.
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Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
