Kelly's Storage non è più un cliente attivo di Feefo
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Cliente fidato
4 years ago
Good customer service but need to reply quicker through email (within 1-2 days). Also, allocated a driver who was off duty to deliver items, should have reached out to customer and informed about the...
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Joley Coles
Kelly's Storage
4 years ago
Thank you for your feedback, we really do appreciate your feedback and take on board everything that we can to improve upon our service. However, it is great to see that you did feel you received good customer service. Your feedback will be passed across to the team and thank you again for taking the time to leave this feedback, best wishes, Joley Coles, Customer Experience Assistant.
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NA
Naomi Adams
Chessington
4 years ago
Ciò che Naomi Adams ha detto su Kelly's Storage:
House Move
Very helpful since the day I put everything into storage and return of all my furniture
Joley Coles
Kelly's Storage
4 years ago
Thank you for your feedback Naomi, it is wonderful to hear how the team at Kelly's were helpful throughout your whole time with us, we really do aim to give the best customer service/experience to our customers throughout their whole time with us. Thank you again for taking the time to leave your feedback, Best Wishes, Joley Coles, Customer Experience Assistant
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CC
Claire O'callaghan
4 years ago
Ciò che Claire O'callaghan ha detto su Kelly's Storage:
Stress free move
Would highly recommend, excellent friendly and helpful service from Ben & Jerome. Took all the stress out of moving!
Joley Coles
Kelly's Storage
4 years ago
Thank you for your feedback Claire, it is wonderful to hear how your move was stress free as this is one of the our main aims at Kelly's. In addition, it is great that Ben and Jerome were friendly and helpful and your feedback will be passed across to them as well as the rest of the team. Best Wishes, Joley Coles, Customer Experience Assistant.
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DP
Denise Parnes
4 years ago
Ciò che Denise Parnes ha detto su Kelly's Storage:
Excellent service
The service was excellent. They notified me of arrival time. Did all the hard work dismantling etc. wrapped everything very well and were very polite & friendly
Joley Coles
Kelly's Storage
4 years ago
Thank you for your feedback Denise, it is wonderful to hear how you found the experience at Kelly's to be excellent and that the team were polite and friendly throughout. We really do appreciate all the feedback we get so thank you for taking the time to leave this and this shall be passed across to the team. Best Wishes, Joley Coles, Customer Experience Assistant.
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GK
Gretel Keyte
4 years ago
Ciò che Gretel Keyte ha detto su Kelly's Storage:
What a team
Jerome and team were absolutely amazing. They packed my entire flat into my storage pod in just one hour, in such a professional way, and were great guys on top of that. Full of laughs and good...
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Joley Coles
Kelly's Storage
4 years ago
Thank you for your feedback Gretel, it is wonderful to hear how fantastic Jerome and his team were. Our team at Kelly's is highly experienced with the vast majority working within the company for a number of years. One of our main aims is to take the stress out of moving so it is great to see that we did this and allowed you to have some laughs with our team throughout. Thank you again for taking the time to leave your feedback, Best wishes, Joley Coles, Customer Experience assistant.
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MH
Michael Holloway
4 years ago
Ciò che Michael Holloway ha detto su Kelly's Storage:
Staff were very helpful. Pleasant and efficient
Joley Coles
Kelly's Storage
4 years ago
Thank you for your feedback Michael, it is wonderful to hear that all the staff you dealt with were helpful, pleasant and efficient. Thank you again for taking the time to leave your feedback, this is really appreciated. Best Wishes, Joley Coles, Customer Experience Assistant.
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Cliente fidato
4 years ago
Highly recommended professional service
Punctual and professional, the team did everything they could to make the process easy for us from booking through to loading on the day.
Oliver was highly responsive, and shared clear and relevant...
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Joley Coles
Kelly's Storage
4 years ago
Thank you for feedback, it is great to hear how responsive and proactive Oliver was as well as how efficient Dan, Marius and Nick P were. At Kelly's one of our main aims is to ensure that our service from the office staff to our drivers and operational team is excellent service so it is great to see that you experienced this. Thank you again for your fantastic feedback this will be passed across to our team. Best Wishes, Joley Coles, Customer Experience Assistant.
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CL
CliffB
London
4 years ago
Ciò che CliffB ha detto su Kelly's Storage:
Painless Experience
Jerome, Rocky and Craig were friendly, efficient and professional. They handled and loaded our furniture with care and thought. Nice guys - and it’s a paws-up from Coco the dog too, who got in the...
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Joley Coles
Kelly's Storage
4 years ago
Thank you for your review Clifford, it is great to hear how friendly, efficient and professional Jerome, Rocky and Craig were as it is super important to us at Kelly's that all our staff provide the best service to our customers as possible. In addition, I think this is the first review we have ever had from a dog so please also thank Coco! Thank you again for your review! Best wishes, Joley Coles, Customer Experience Assistant.
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CK
Carole Kaldor
4 years ago
Ciò che Carole Kaldor ha detto su Kelly's Storage:
Helpful
Helpful communicative and solved problems
Joley Coles
Kelly's Storage
4 years ago
Thank you for your feedback and 5 star review Carole. Our team at Kelly's are highly skilled and knowledgeable so there really is no problem they can not solve so it is great to see that being recognised. Thank you again for taking the time to leave your review, we really do appreciate this. Best wishes, Joley Coles, Customer Experience Assistant.
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Cliente fidato
4 years ago
Highly recommended. Efficient and competitive.
I am very satisfied indeed with every aspect of the service provided. Excellent customer communications, no hidden surprises. Pick-up of furniture items carried out with calm and expertise. Good...
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Joley Coles
Kelly's Storage
4 years ago
Thank you for your feedback, it is great to hear that would recommend us as we really do rely on recommendations! Communication is something that we pride ourselves on so it is fantastic that you received excellent communication throughout. Thank you again for your feedback, as a family run business we really do appreciate all feedback we receive and this shall be passed across to the team. Best Wishes, Joley Coles. Customer Experience Assistant.
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Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
