Except for the fact that they do answer queries, I am more and more disappointed in the service. Delivery time has become ridiculously long. I have to contact them nearly every time I place an order...
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Klaudia - Help Team
JewelleryMaker
7 months ago
Hi,
Thank you for your review.
We’re sorry to hear about your frustration with the delivery. We can confirm that your parcel was handed over to Royal Mail on 20 January, and once items are with Royal Mail, delivery is usually made within 48 hours. We kindly recommend checking any safe places around your property, as well as with neighbours or other household members.
As Royal Mail require 15 working days to pass from the dispatch date before an investigation can be raised, please contact us this Friday, 6 February, if the parcel hasn’t been found.
We’re sorry for the inconvenience caused and appreciate you taking the time to share your feedback. If there’s anything else we can assist you with in the meantime, please don’t hesitate to contact us on 0800 6444 655.
Kind regards,
Jewellery Maker
Data di acquisto: 16/01/2026
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KW
kim winder
Verificato da Feefo
GBR
7 months ago
Ciò che kim winder ha detto su JewelleryMaker:
Even allowing for Christmas and New Year, JM let's itself down badly with delivery times.
Recensioni del prodotto
Data di acquisto: 09/01/2026
0
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KW
kim winder
Verificato da Feefo
GBR
7 months ago
Ciò che kim winder ha detto su JewelleryMaker:
good call centre
Recensioni del prodotto
Data di acquisto: 07/01/2026
0
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Cliente fidato
Verificato da Feefo
7 months ago
the service given by this company is always quick and efficient. always well informed, well priced and great delivery. will always recommend.
I love the way that JM introduces really good quality products that are excellent value for money, and are essential to jewellery making, but at a lower price to its competitors.
The set of silks are...
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Data di acquisto: 16/01/2026
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Cliente fidato
Verificato da Feefo
7 months ago
I don't understand why the delivery is always so slow.
Just simply, thankyou JM team. My purchases are always well packaged. You always let me know when they are dispatched and when to expect them. They put a smile on my face daily, even when they are...
From purchase to delivery, you are always updated. If you don't like your purchase you can return and have refund. JM cannot be beaten, they are exceptional at what they do. What other company can...
Your dedicated jewellery making TV show, with daily demonstrations from industry experts and all your jewellery making supplies and tools. Watch on Freeview 72, Sky 674 and YouTube and shop supplies on the website
I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.
Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.
Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Your dedicated jewellery making TV show, with daily demonstrations from industry experts and all your jewellery making supplies and tools. Watch on Freeview 72, Sky 674 and YouTube and shop supplies on the website