Better time taken for the delivery compared to previous orders, order as required, shame the Jewellery maker products are now getting so expensive I am looking elsewhere
Klaudia - Help Team
JewelleryMaker
21 days ago
Hi,
Thank you for your review.
We’re sorry to hear that you’ve experienced issues with our settings and that the prongs have not been long enough to securely accommodate the gemstones you purchased from us. We completely understand how frustrating this must be, especially as this has happened on more than one occasion.
We would like to look into this further with our Quality Inspection Team. Please email us some photos showing the gemstones and settings, including the prongs, so we can investigate this for you and pass your feedback on to the relevant team. Alternatively, if the items are still within our 30-day returns period, you’re welcome to return them for a full refund.
We’re sorry for the inconvenience caused, and if there’s anything else we can assist you with, please don’t hesitate to contact us on 0800 6444 655.
Kind regards,
Jewellery Maker
Your dedicated jewellery making TV show, with daily demonstrations from industry experts and all your jewellery making supplies and tools. Watch on Freeview 72, Sky 674 and YouTube and shop supplies on the website
I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.
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Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Your dedicated jewellery making TV show, with daily demonstrations from industry experts and all your jewellery making supplies and tools. Watch on Freeview 72, Sky 674 and YouTube and shop supplies on the website