Ordering is very easy & staff very helpful and friendly.
I dropped a star as the delivery time let them down.
I used to watch & order a lot when it was on Virgin tv, I miss JM & have not been making...
I placed an order on 17th Sept 25 (for 3 x HIMI products) when it arrived 2 items were correct and 1 item was a bundle of material strips. I spoke with customer service who was helpful (although...
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Klaudia - Help Team
JewelleryMaker
11 months ago
Hi,
Thank you for your review.
We’re sorry for the inconvenience you’ve experienced with your recent order and for the delay in receiving your postage refund. We completely understand how disappointing this must be, especially as the error was not on your part. Looking into your account, we can confirm that the postage reimbursement has been credited to your HobbyMaker account on the 3rd of October. Unfortunately, we don’t have the option to refund postage directly to your card, as we don’t process the original payment ourselves. To have this refunded back to your card, please contact our customer service team on 0800 001 4433 so that they can take or confirm your card details securely and complete the refund for you. We sincerely apologise for the frustration this has caused and appreciate your patience and understanding while we get this resolved. Kind regards,
HobbyMaker
Better, but still taking sometimes more than 2 weeks to arrive, and although customer service do refund, it’s a pain having to deal with broken and missing items, and have noticed so price gauging on...
Your dedicated jewellery making TV show, with daily demonstrations from industry experts and all your jewellery making supplies and tools. Watch on Freeview 72, Sky 674 and YouTube and shop supplies on the website
I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.
Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.
Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Your dedicated jewellery making TV show, with daily demonstrations from industry experts and all your jewellery making supplies and tools. Watch on Freeview 72, Sky 674 and YouTube and shop supplies on the website