There isn’t much to say, just disappointed they haven’t arrived yet.
Klaudia - Help Team
JewelleryMaker
11 months ago
Hi,
Thank you for your review.
We’re sorry to hear that your order hasn’t arrived yet. Please note that we need to allow 15 working days before we can raise an investigation. If your order hasn’t arrived by the 30th of October, please do contact us so we can look into this further.
We apologise for any inconvenience this may have caused and appreciate your patience.
Kind regards,
JewelleryMaker
Ciò che Cecilia slattery ha detto su JewelleryMaker:
Excellent service as always. Great delivery times and I have always found their customer service very helpful on the few occasions I have had an issue.
Recensioni del prodotto
Data di acquisto: 07/10/2025
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Cliente fidato
Verificato da Feefo
11 months ago
The people who answer the telephones are lovely and always do their best.
Recensioni del prodotto
Klaudia - Help Team
JewelleryMaker
11 months ago
Hi,
Thank you for your review.
We’re sorry to hear that you’re disappointed with your beading box. We have watched back the recording of the auction, and we can confirm that you have received exactly what was shown on air. For the purpose of the presentation, the beads were taken out of their pouches and spread out on a black mat to display all the colours.
We understand how this may have been confusing, and if you’re unhappy with your purchase, you’re welcome to return it within 30 days for a full refund.
We're sorry for any disappointment caused, and if there’s anything else we can assist you with, please don’t hesitate to contact us on 0800 6444 655.
Kind regards,
JewelleryMaker
Your dedicated jewellery making TV show, with daily demonstrations from industry experts and all your jewellery making supplies and tools. Watch on Freeview 72, Sky 674 and YouTube and shop supplies on the website
I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.
Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.
Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Your dedicated jewellery making TV show, with daily demonstrations from industry experts and all your jewellery making supplies and tools. Watch on Freeview 72, Sky 674 and YouTube and shop supplies on the website