There was silence from the moment the order was placed. No acknowledgement no estimated delivery date nothing. Had to ring up to seek reassurance. Just useless.
Dave
JB Furniture
10 years ago
Good Morning Mr. Abraham,
We are very sorry to hear of your troubles in purchasing a garden chair from us and of course to see our first negative Feefo service rating.
We send automated confirmation emails to the email address specified with every order and we also call our customers to personally thank them as soon as we receive the order. I have investigated and am told we left a message on the telephone number we were given so again, we are sorry if you did not receive this message.
We received your order on 6th June, immediately ordered your chair and received it in our warehouse on 8th June, then despatched it with our couriers Home Direct Logistics on 9th June. Once the chair is on its way we hand over the reigns of communication to them. If you have not received your delivery yet, it should be with you any time now.
We are proud of our (now) 99% feedback rating which is testament to our commitment to service. We have obviously not impressed in this instance - thankfully this is seldom the case - and for that I would like to apologise again.
TC
Trusted Customer
10 years ago
All I can confirm is that the only contact I had was from Sage Pay. No conformation from you and certainly nothing on my phone to suggest anyone has called.
Data di acquisto: 07/06/2016
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TC
Trusted Customer
Verificato da Feefo
Hebden Bridge
10 years ago
Ciò che Trusted Customer ha detto su JB Furniture:
Excellent service hit every mark - did exactly what they said they would when they said it would be done. They even return phone calls! may not sound exceptional - having dealt with others on the...
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Recensioni del prodotto
Data di acquisto: 01/06/2016
0
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TC
Trusted Customer
Verificato da Feefo
Dewsbury
10 years ago
Ciò che Trusted Customer ha detto su JB Furniture:
Staff there to help and assist but allow us to browse. Good quality products and excellent delivery schedule as goods in stock. We had seen products on eBay but they were not the same standard of...
The service we received was friendly and helpful and the product range was extensive. The only slight issue I found was that the shop layout was a bit confusing, but nothing to detract from the...
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Data di acquisto: 04/06/2016
0
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TC
Trusted Customer
Verificato da Feefo
Sheffield
10 years ago
Ciò che Trusted Customer ha detto su JB Furniture:
I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.
Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.
Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
