After 9 weeks, several phone calls - emails are answered sporadically - the result is a set of 2 test packs of cards for nearly £70.
One set has inconsistent colours, I was told due to a problem...
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Jake
Ivory Graphics Limited
5 years ago
Hi,
I was both sorry and very disappointed to read that you were unhappy with the level of service offered. Truthfully, I really do feel like Ivory has done everything possible to help you.
The artwork supplied to us had each card designed with a completely different CMYK colour mix, our studio advised that if they were aren’t all the same colour the final product will not be as desirable and offered to help multiple times, but you insisted on running the artwork in this state, which unfortunately resulted in the first test pack having cards with varying shades of blue and orange.
For the second test pack the studio actually went through each card and made sure every colour was the exact same CMYK mix, the feedback I got from yourself when we delivered in December was very positive and I suspect your reason for writing this review was because in a conversation yesterday where it was explained that test pack refunds are taken off the price of the full run and you were unable to proceed.
If you would like any help or to go over anything covered here you are more than welcome to give me a call or pop me an email
Thank you,
Jake
Recensioni del prodotto
Jake
Ivory Graphics Limited
5 years ago
Hi,
I was both sorry and very disappointed to read that you were unhappy with the level of service offered. Truthfully, I really do feel like Ivory has done everything possible to help you.
The artwork supplied to us had each card designed with a completely different CMYK colour mix, our studio advised that if they were aren’t all the same colour the final product will not be as desirable and offered to help multiple times, but you insisted on running the artwork in this state, which unfortunately resulted in the first test pack having cards with varying shades of blue and orange.
For the second test pack the studio actually went through each card and made sure every colour was the exact same CMYK mix, the feedback I got from yourself when we delivered in December was very positive and I suspect your reason for writing this review was because in a conversation yesterday where it was explained that test pack refunds are taken off the price of the full run and you were unable to proceed.
If you would like any help or to go over anything covered here you are more than welcome to give me a call or pop me an email
Thank you,
Jake
Data di acquisto: 09/11/2020
0
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CR
Carina Ryba
Verificato da Feefo
5 years ago
Ciò che Carina Ryba ha detto su Ivory Graphics Limited:
The second time I ordered everything was absolutely perfect. The price was better then last time, the communication was great and fortcoming and the shipment was very fast. Also, no item was damaged...
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Data di acquisto: 16/12/2020
2
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AM
Annalese Murray
Verificato da Feefo
5 years ago
Ciò che Annalese Murray ha detto su Ivory Graphics Limited:
Very happy with the service. Generally a good response time of 1-2 days (in times of Covid). Overall, the cards were good quality except for the box in my test sample but they have made sure for the...
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Data di acquisto: 28/10/2020
0
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CS
Cathy Shelbourne
Verificato da Feefo
5 years ago
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Ciò che Cathy Shelbourne ha detto su Ivory Graphics Limited:
I really enjoyed working with Ivory. They were consistently helpful, and despite the pandemic and changes to working procedures, the Monumental Maritime Heroes cards, leaflet and presentation box are...
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Data di acquisto: 21/08/2020
0
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LB
Linny Biforth
Verificato da Feefo
5 years ago
Ciò che Linny Biforth ha detto su Ivory Graphics Limited:
Amazing customer service, a few hiccups but everything was always sorted out excellently. Thanks!
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Data di acquisto: 16/11/2020
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PF
Patricia Fitzgerald
Verificato da Feefo
Dublin
5 years ago
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Ciò che Patricia Fitzgerald ha detto su Ivory Graphics Limited:
Absolutely delighted with the Oracle Decks that I got from Ivory Graphics. Jake and Sophie and the team were wonderful to deal with and very helpful every step of the way. My customers love them!
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Data di acquisto: 09/10/2020
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Angelia Fox
Verificato da Feefo
Ireland
5 years ago
Ciò che Angelia Fox ha detto su Ivory Graphics Limited:
The guys in Ivory couldn’t have been more helpful or efficient. Such a pleasure to work with. I was delighted with the cards I’d ordered and they arrived when they said they would. Happy to highly...
Ivory Graphics is one of the UK’s leading Playing Card Printers. We manufacture all types of custom playing cards from one pack upwards. We cater for a one off gift to the design and production of a completely new game.
Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.
Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Ivory Graphics is one of the UK’s leading Playing Card Printers. We manufacture all types of custom playing cards from one pack upwards. We cater for a one off gift to the design and production of a completely new game.
