Shocking service and no policy or certificate of insurance provided
Cannot get through on the phone to get a copy of my certificate or policy. Was told today via chat facility it would be emailed to me todsy. Received nothing. Shocking customer service. I am...
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Customer Services
insurefor.com
4 years ago
Good Morning,
Thank you for leaving a review.
We have sent you an email regarding this matter.
Kind Regards,
Insurefor team.
7
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MB
Mrs Linda Bell
Verificato da Feefo
4 years ago
Ciò che Mrs Linda Bell ha detto su insurefor.com:
diabolical
I have not received any information from this insurance company for my annual travel policy - trying to get in touch at present and have been waiting over an hour for them to answer the phone !!!!!!!...
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Customer Services
insurefor.com
4 years ago
Good Morning,
Thank you for leaving a review.
We have sent you an email regarding this matter.
Kind Regards,
Leisure Guard Team.
2
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MG
Mr mervyn gratton
Verificato da Feefo
4 years ago
Ciò che Mr mervyn gratton ha detto su insurefor.com:
Rock insurance are Rubbish if you becomeUnfit to Travel
It should be zero as I had to cancel & became Unfit to Travel & all they said was No Refund as I only had 14 days to cancel,so you have to become Unfit within the 14 days of Payment.Ridiculous so...
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Customer Services
insurefor.com
4 years ago
Good Morning,
Thank you for leaving a review.
We have sent you an email regarding this matter.
Kind Regards,
Leisure Guard Team.
1
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Cliente fidato
Verificato da Feefo
4 years ago
Appalling and Unacceptable Claims Process - be warned!
The claims process is appalling. It has been delegated to third parties, IM Rescue who appear to have gone out of business and subsequently Reactive Claims. Neither respond to emails or have contact...
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Customer Services
insurefor.com
4 years ago
Good Morning,
Thank you for leaving review.
We have sent you an email regarding this matter.
Kind regards,
Insurefor Team.
Cliente fidato
4 years ago
I have received a response from Rock Insurance this morning apologising for the situation however advising me that they can't help and that I need to speak to their Claims Handler who do not respond to emails or phone calls. You couldn't make this up!
4
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Cliente fidato
Verificato da Feefo
4 years ago
AVOID LIKE THE PLAGUE!
DO NOT TOUCH THIS COMPANY WITH A BARGEPOLE! If you need to make a claim, you have to do so through Reactive Claims. I have been waiting 2 months and haven't had a single reply to the numerous emails...
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Customer Services
insurefor.com
4 years ago
Good Morning,
Thank you for leaving a review.
We have sent a email regarding this matter.
Kind Regard,
Insurefor Team.
2
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MW
Mr Ronald WOODLEY
Verificato da Feefo
4 years ago
Ciò che Mr Ronald WOODLEY ha detto su insurefor.com:
Would appreciate hard copy of policy
Customer Services
insurefor.com
4 years ago
Good Morning,
Thank you for leaving a review.
We have requested the post team send you a hard copy of the policy.
If you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Insurefor Team.
MW
Mr Ronald WOODLEY
4 years ago
Still waiting for hard copy.My address is 83 Hallgarth Circle, Kendal, Cumbria. LA95NU.
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Cliente fidato
Verificato da Feefo
4 years ago
Exactly what I needed for annual insurance and so easy to do 😎
Putting my mind at ease so I could really relax while on holiday 😊
Customer Services
insurefor.com
4 years ago
Good Morning,
Thank you for leaving a review.
We are pleased to hear you were happy with the cover.
If you require any further assistance, please do not hesitate to contact us.
Kind regards,
Insurefor Team.
0
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MG
Mr ROBERT GRAY
Verificato da Feefo
4 years ago
Ciò che Mr ROBERT GRAY ha detto su insurefor.com:
Provide good cover at a reasonable price
Customer Services
insurefor.com
4 years ago
Good Morning,
Thank you for leaving a review.
We are pleased to hear you were happy with the cover and the price.
If you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Insurefor team.
0
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Cliente fidato
Verificato da Feefo
4 years ago
Value for money
Good cover at reasonable cost but no option to renew if on an extended holiday.
0
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ME
Mr Stephen Eckersley
Verificato da Feefo
Aberdeen
4 years ago
Ciò che Mr Stephen Eckersley ha detto su insurefor.com:
Easy to use and download the cover documents to your phone. Price good
Simple way to get travel insurance at a decent price
Customer Services
insurefor.com
4 years ago
Good Morning,
Thank you for leaving a review.
We are pleased to hear you were happy with the insurance and the price.
If you require any further assistance, please do not hesitate to contact us.
Kind Regard,
Insurefor.
Rock Insurance is a specialist travel insurance provider managed by a team with extensive experience from both the travel and travel insurance sectors.
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Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Rock Insurance is a specialist travel insurance provider managed by a team with extensive experience from both the travel and travel insurance sectors.
