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Imaginative Traveller Recensioni | Recensioni del servizio clienti per https://www.feefo.com/reviews/imaginative-traveller | Feefo

Visualizzazione di tutte le 321 recensioni

Trusted Customer

Edinburgh

8 years ago

Data di acquisto: 29/07/2016

Ciò che Trusted Customer ha detto su Imaginative Traveller:

Nicky was very knowledgable and helpful. He also helped me book my train to Shimla at the end of my holiday.

Mike Marlowe

Imaginative Traveller

8 years ago

Many thanks for your review Avril and great to hear that Nicky was able to help you book the train to Shimla. All the best

Mike

Recensioni del prodotto

Trusted Customer

8 years ago

Data di acquisto: 15/07/2016

Ciò che Trusted Customer ha detto su Imaginative Traveller:

Helpful and efficient service

They were helpful in checking and booking the flights I needed and in linking my booking with that of a friend from Australia who was going on the same trip. I thought they were efficient and would...

Mike Marlowe

Imaginative Traveller

8 years ago

Thank you for your review Helen and good to know that the team were able to link your booking with your friend. All the best

Mike

Recensioni del prodotto

Cliente fidato

8 years ago

Data di acquisto: 30/07/2016

Very disappointing tour. Felt like I was brought to places as fillers- there was nothing of interest at these locations. Eg the nature reserve was planted and was not natural, balian beach we were...

Mike Marlowe

Imaginative Traveller

8 years ago

Hi Siobhain,

Thanks for taking the time to leave your feedback. This is a popular trip and scores 4.75 out of 5 from 130+ reviews so we are really keen to understand the details of your experiences of the trip so that we can talk to the operator. I have sent you an email and look forward to your response. All the best. Mike

Recensioni del prodotto

Trusted Customer

U.K.

8 years ago

Data di acquisto: 11/08/2016

Ciò che Trusted Customer ha detto su Imaginative Traveller:

Amazing!!!

Gaspar our travel guide was outstanding. Always looking out for us, very helpful, knowledgeable. Can't sing his praises enough. Tina Emanuel and Gloria on classic inca trail again outstanding going...

Mike Marlowe

Imaginative Traveller

8 years ago

Thank you for your review Nicola and great to hear that you found Gaspar and the crew on the Inka trek gave you such good service. We are going to let their managers know they are doing a good job. All the best, Mike.

Recensioni del prodotto

Trusted Customer

Caerphilly, Wales

9 years ago

Data di acquisto: 02/06/2016

Ciò che Trusted Customer ha detto su Imaginative Traveller:

Possibly the best trip I've been on yet absolutely superb!

Booking the trip was very straight forward and any queries I had were answred promptly and accurately. I thought this was an excellent experience and I thoroughly enjoyed it. The party was...

Helen Youngman

Imaginative Traveller

8 years ago

Hi Nicholas, Thanks so much for your review of your Best of Cuba trip - this is one of our most popular trips and I'm so glad you had a good time!I'll pass on your brilliant feedback of Yanet to the Operations Dept. Best wishes, Helen

Trusted Customer

8 years ago

Hi Helen I'm glad you appreciate my response. Perhaps you can assist. I was expecting to hear from Intrepid Travel in Cuba after the trip. Yanet told us that we would have a chance to provide feedback to them and we'd all receive each others e-mail addresses to cobntact each other? Can you advise or put me in touch with Intrepid> Thanks Nic

Helen Youngman

Imaginative Traveller

8 years ago

Hi Nic, I'll email you regarding this now.

Many thanks,

Helen

Recensioni del prodotto

Cliente fidato

8 years ago

Data di acquisto: 18/06/2016

Good service

I had a last minute booking. Efficient, no complaints.

Mike Marlowe

Imaginative Traveller

8 years ago

Hi Melody,

Many thanks for your review and great to hear that you found the service efficient with your last minute booking.

All the best

Mike

Recensioni del prodotto

Trusted Customer

ipswich suffolk england

8 years ago

Data di acquisto: 02/07/2016

Ciò che Trusted Customer ha detto su Imaginative Traveller:

Absolutely wonderful Dinko our guide was excellent

Helen Youngman

Imaginative Traveller

8 years ago

Hi Robert,

Just wanted to thank you for your review and I'm really pleased you enjoyed the trip. I'll pass your feedback about Dinko on to the operations department.

With very best wishes,

Helen

Trusted Customer

8 years ago

Data di acquisto: 27/06/2016

Ciò che Trusted Customer ha detto su Imaginative Traveller:

Unaware on booking that this was not an Imaginative Traveller tour but was farmed out to Intrepid through Dragoman. As a result there seemed to be little knowledge of the tour at Imaginative...

Recensioni del prodotto

Trusted Customer

new zealand

9 years ago

Data di acquisto: 19/05/2016

Ciò che Trusted Customer ha detto su Imaginative Traveller:

Not very happy with the service. Do not like being on sold to other companies for trips.

I have used imaginative previously and found the trip to be excellent. This time around I was disappointed. We had difficulty with communication where there were lapses in time and we did not get...

Helen Youngman

Imaginative Traveller

9 years ago

We are very sorry that you were not aware that this trip is operated on the ground by our partners, Intrepid. We do try to make this clear in our trip notes which are available on our website at the time of booking, however we have noted your concerns and we will be looking at ways of making this clearer on our website.

We are also very sorry to hear that you had difficulties communicating with our office and that you did not receive your final documentation until after you had left the trip. We usually aim to send these out at least one month before departure.

Our Imaginative Traveller customer service generally receives excellent feedback and we are very sorry that this was not the case for you and therefore our Product and Service Manager Helen will be in touch very soon.

Recensioni del prodotto

Trusted Customer

London

9 years ago

Data di acquisto: 23/05/2016

Ciò che Trusted Customer ha detto su Imaginative Traveller:

I went on the Experience Nepal trip in May 2016. It was excellent and exceeded my expectations. The structure of the trip was great: with 2 days in and around Kathmandu and then gradually moving...

Recensioni del prodotto

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Informazioni su Imaginative Traveller

Imaginative Traveller provide small group tours and tailor made adventures all over the world. Imaginative Traveller is known for its innovative trips, that truly inspire the imagination. Everyone's wanderlust gene is different though, which is why we offer nearly 400 different tours travelling on an agreed itinerary as a small group. We have been inspiring trips for nearly 30 years, so let's see where your imagination could take you. We can also tailor make your holiday specifically for you . With the help of our experienced tailormade specialists, you can create your very own personalised adventure of a lifetime - choosing where you want to go, what you want to do when you get there, when you want to travel, and how long you want to stay!

01728 862230

Camp Green, Kenton Road, Debenham, Suffolk, IP146LA, United Kingdom

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Imaginative Traveller Recensioni

Jakarta to UbudAltre recensioni di questo prodotto (1)Visualizza il sito web del prodotto

Sacred Land of the IncasAltre recensioni di questo prodotto (2)Visualizza il sito web del prodottoAs above with Gaspar, Tina, Emanuel, Gloria chefs , porters and home stay family. Just wonderful

Best of CubaAltre recensioni di questo prodotto (2)Visualizza il sito web del prodottoAs I've stated above slwas an excellent trip so that I feel I fully experienced Cuba and that was in no small amount due the efforts of Yanet our tour guide/leader.

Beautiful CubaAltre recensioni di questo prodotto (4)Visualizza il sito web del prodottoVery fast paced! Would be better to do Santa Clara and Cienfuegos in one day and not stay overnight in Cienfuegos because accommodation too far from city and not much to do. The group agreed would...Leggi tutto

Best of TurkeyAltre recensioni di questo prodotto (1)Visualizza il sito web del prodottoFabulous tour - can't recommend it highly enough. With the current situation in Turkey I would be wary of booking if I was thinking of going now and we admittedly had a near miss as we were due to...Leggi tutto

Sacred Land of the IncasAltre recensioni di questo prodotto (2)Visualizza il sito web del prodottoThis was run by Intrepid not Imaginative.

Experience NepalAltre recensioni di questo prodotto (1)Visualizza il sito web del prodottosee above under 'review their services'

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