Know their products well and avoid transfer clients from pillar to post
The iWYZE Team
Old Mutual iWYZE
6 years ago
Hi, thank you for taking the time to provide us with feedback. This isn’t the great customer experience we always strive for. Apologies for the inconvenience this might have caused you. We will address this matter with the relevant team, thanks for bringing this to our attention once again.
Recensioni del prodotto
Data di acquisto: 26/03/2019
0
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TC
Trusted Customer
Pretoria
6 years ago
Ciò che Trusted Customer ha detto su Old Mutual iWYZE:
I was offered an unsatisfactory service and directionless one.
The iWYZE Team
Old Mutual iWYZE
6 years ago
Hi Mr Mokoena, oh no, this isn’t the great customer experience we always strive for. Apologies for the inconvenience this might have caused you. Let’s make things right, please send me your details so I can have this looked into.
Recensioni del prodotto
The iWYZE Team
Old Mutual iWYZE
6 years ago
Hi Mr Mokoena, oh no, this isn’t the great customer experience we always strive for. Apologies for the inconvenience this might have caused you. Let’s make things right, please send me your details so I can have this looked into.
Data di acquisto: 30/11/2018
0
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TC
Trusted Customer
6 years ago
Ciò che Trusted Customer ha detto su Old Mutual iWYZE:
Firstly send people their policy documents as discussed on the initial phone call. Secondly have a better customer service contact centre where we don't have to wait 15/20 mins to speak to a...
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The iWYZE Team
Old Mutual iWYZE
6 years ago
Hi Mr Khan, oh no, this isn’t the great customer experience we always strive for. Apologies for the inconvenience this might have caused you. Let’s make things right, please send me your details so I can have this looked into.
Recensioni del prodotto
Data di acquisto: 15/03/2019
0
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TC
Trusted Customer
6 years ago
Ciò che Trusted Customer ha detto su Old Mutual iWYZE:
The service was good
Data di acquisto: 26/02/2019
0
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TC
Trusted Customer
6 years ago
Ciò che Trusted Customer ha detto su Old Mutual iWYZE:
The amount that I pay for insurance should decrease as the years goes by, because of driving experience but instead mine it increases, based on how many times did you claim.
Recensioni del prodotto
Data di acquisto: 15/04/2016
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Cliente fidato
6 years ago
Excellent consultant was friendly, clear and concise when explaining the package of insurance. Yes i will buy in future other insurance packages
The iWYZE Team
Old Mutual iWYZE
6 years ago
Hi, thank you for the ✰✰✰✰ rating and taking your time to provide us with feedback:)
Data di acquisto: 03/12/2019
0
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Cliente fidato
6 years ago
Horrible, I was transferred from one call center to another and ended up not receiving assistance. My debit order date is still not changed.
The iWYZE Team
Old Mutual iWYZE
6 years ago
Hi,We acknowledge receipt of the complaint and regret to learn that our service has disappointed you.We have escalated the matter to the relevant department for urgent assistance and the outcome will be communicated to you soon.RegardsThe iWYZE Team
Recensioni del prodotto
Data di acquisto: 16/04/2019
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Cliente fidato
6 years ago
Fast and quick
The iWYZE Team
Old Mutual iWYZE
6 years ago
Hi,
Thank you for the ✰✰✰✰✰ rating and taking your time to complete the survey. Have a great week ahead!
Recensioni del prodotto
Data di acquisto: 27/02/2019
0
Condividi
TC
Trusted Customer
6 years ago
Ciò che Trusted Customer ha detto su Old Mutual iWYZE:
Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.
Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
