Thepond plant I ordered was delivered in a badly damaged condition by Royal Mail, the plant was replaced quickly by real Aquatics without fuss and the replacement is now growing well in my pond,...
This was a fast service and the product was just what I needed, each order I have had has come on time and live fish packed very well and safe. One company I can trust.
Recensioni del prodotto
Data di acquisto: 28/10/2023
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Richard Blackburn
Verificato da Feefo
2 years ago
Ciò che Richard Blackburn ha detto su Real Aquatics:
From the start to receiving my goods it was a well informed and slick experience. Great quality at a reasonable price.
I will be sure to return if I need anything further.
Your logistics partner let the overall service down due to the unreasonable delay in delivery the item since it was ordered on the 28th October and not delivered till 11/11/23
Michael Humphreys
Real Aquatics
2 years ago
Hi Mark,
Many thanks for your valuable feedback.
I have had a look into this order, and will note, this is a pre-order purchase which states a 1-2 week delivery timeframe which we seem to have just about met - however, the item for sure would have been with you quicker without the Royal Mail delay - apologies for this.
I have had a look at how we display pre-order items on the website to try and avoid any confusion going forward.
Many thanks for your continued custom.
Mike Humphreys
We are dedicated to sourcing and providing the highest quality aquarium, pond and reptile products from domestic and worldwide suppliers, at the best possible prices. We endeavour to stock all the solutions you’ll need for freshwater, tropical, salt water marine fish tank aquariums and garden fish ponds.
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Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
We are dedicated to sourcing and providing the highest quality aquarium, pond and reptile products from domestic and worldwide suppliers, at the best possible prices. We endeavour to stock all the solutions you’ll need for freshwater, tropical, salt water marine fish tank aquariums and garden fish ponds.