Thank you for taking the time to feedback the issue you had with our returns system.
Please accept my apologies for tour technical issue that meant we hadn't processed your return request. We very much value our customers and would never intentionally ignore any communication from them.
I understand a member of our Customer Service team has now spoken to you and the return has been processed by our returns system successfully.
I hope in someway you have had your faith in our Customer Service restored and that you will shop with us again soon.
Thank you Honour