Martin kavanagh was very efficient in his job he found our holiday to our budget he is an asset to holiday gems carry on with the good work
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MT
Mr neil trueman
Verificato da Feefo
3 years ago
Ciò che Mr neil trueman ha detto su Holiday Gems:
I would recommend/use Holiday Gems again
I found it easy to book the holiday i wanted, and plenty of guidance using online booking. Would have been 5 stars if the price hadn't risen a few hours after I had paid for the holiday in full...
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MF
Mr Mohammed Farid
Verificato da Feefo
3 years ago
Ciò che Mr Mohammed Farid ha detto su Holiday Gems:
Wholly misleading! Stay Away !
Purchased holiday online fully paid. Only to get a text stating “can you give us a call “. Spoke to their representative who said the price has gone up, and you’ll have to pay more. Having paid more,...
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Review Team
Holiday Gems
3 years ago
Mr Farid when you booked online you agreed to our terms and conditions which clearly explain that a price is a request for purchase at the amount shown but does require checking with the supplier for live availability and cost. Where you are unfortunate not to be a customer who can have the arrangements at the price offered, you are given the next price or an option to cancel. We see that you accepted the revised price. Once you have booked we cannot reduce the price to match. The offer showing subsequently may be from an entirely different supplier promoting their business.
MF
Mr Mohammed Farid
3 years ago
1.How many people are going to read pages and pages of “terms & conditions “
2. You should check with your supplier and than advertise the price like other normal holiday package companies do.
3. Have used many holiday companies they have never hiked the price when the customer has paid.
4. EXACTLY the same holiday was seen at your website Holiday Gems at a cheaper rate and this was told so to your representative, and for several days after also..
5. If the supplier lowers their “live price” do you than ring your customers and refund the difference?
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MH
Mr Ian Harris
Verificato da Feefo
3 years ago
Ciò che Mr Ian Harris ha detto su Holiday Gems:
Because I’ve lost my job and you won’t let me cancel my holiday
Dreadful uncaring service at such a hard time
Review Team
Holiday Gems
3 years ago
Ian you can of course cancel your holiday but you agreed to the terms and conditions when you booked online on our website and we have paid for some of the arrangements which are not refundable. The costs are therefore to be covered by you as agreed when you accepted the booking terms. We are sorry that you are in such circumstances but since we recommend holiday insurance is taken out at the time of booking, perhaps it will offer cover for your losses. Unfortunately, we cannot cancel for free and regret that you see this is uncaring service. We offer payment plans to assist if required.
MH
Mr Ian Harris
3 years ago
My father tried cancel within two hours of booking with yourselves I’ve told you that you can keep the £240 deposit I have paid! Unfortunately for my dad he has lost his job in that two hour time frame you are claiming that the flights have been paid for ! You are insisting that my dad at 73 years old hast to pay another£760 befor he can cancel times are hard for everyone at this time ! Absolutely terrible uncaring and unreasonable service
All the best Lee harris
1
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MW
Miss Lucy Winyard
Verificato da Feefo
3 years ago
Ciò che Miss Lucy Winyard ha detto su Holiday Gems:
I don't have a bad word to say about this company. Everything went smoothly from start to finish, would definitely use again. Great communication
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Cliente fidato
Verificato da Feefo
3 years ago
quick and easy
quick and easy
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MF
Mrs kim Fletcher
Verificato da Feefo
3 years ago
Ciò che Mrs kim Fletcher ha detto su Holiday Gems:
Looking forward to a break away
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MO
Mrs Sarfowaa OpokuBoateng
Verificato da Feefo
3 years ago
Ciò che Mrs Sarfowaa OpokuBoateng ha detto su Holiday Gems:
excellent and he should keep it up
0
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MF
Mr Laurence Frazer
Verificato da Feefo
3 years ago
Ciò che Mr Laurence Frazer ha detto su Holiday Gems:
Gave good advice over the phone when req5
0
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MM
Mrs elizabeth mosley
Verificato da Feefo
3 years ago
Ciò che Mrs elizabeth mosley ha detto su Holiday Gems:
Spanish holiday
Great selection tion of hotels where I wanted to go. Really straightforward booking process
Would definitely use holiday gems again.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.
Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
