First time used wont be the last, hassle free ,easy to follow instructions ,everything as advertised & sent.
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Cliente fidato
Verificato da Feefo
3 years ago
Brilliant service
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MG
Mr Michael Goodwin
Verificato da Feefo
3 years ago
Ciò che Mr Michael Goodwin ha detto su Holiday Gems:
Easy booking
Easy to navigate the site, easy to book. Only downside for me was there was no option to add luggage so I don’t know what we have.
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Cliente fidato
Verificato da Feefo
3 years ago
Stuart was very helpful dealing with my holiday.
Very helpful and polite during our calls
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MS
Ms Teresa smith
Verificato da Feefo
3 years ago
Ciò che Ms Teresa smith ha detto su Holiday Gems:
Easy and efficient
All great easy to book and easy to make payments though the £5:95p was an unexpected charge every time you make a payment
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Cliente fidato
Verificato da Feefo
3 years ago
5 star treatment
Very helpful. Will. Use again great price
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MM
Mrs Angela Mitchell
Verificato da Feefo
3 years ago
Ciò che Mrs Angela Mitchell ha detto su Holiday Gems:
Great customer service easy to talk to .
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Cliente fidato
Verificato da Feefo
3 years ago
Really easy to book.
It was really easy to book. Not a bad price either.
Great. Thank you
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Cliente fidato
Verificato da Feefo
3 years ago
Great service at short notice.
After booking my holiday on line I received a call from a team member at Holiday Gems, informing me that the room I required was sold out. After a short discussion I was upgraded at no extra cost....
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MS
Mrs Michelle Swan
Verificato da Feefo
3 years ago
Ciò che Mrs Michelle Swan ha detto su Holiday Gems:
Unsatisfied customer terrible after service
I made an enquiry regarding a holiday which I had seen could not offer accommodation so I said to forget it and I would get back. Holiday was booked by Holiday Gems and money taken without my...
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Review Team
Holiday Gems
3 years ago
Mrs Swan this does not appear accurate. You booked online on our website - a package - and as per the terms of use of the website that you ticked to accept, the booking fulfilled. Money was debited in accordance with those terms, not taken without your permission. Any changes required after this are subject to the same terms and associated charges. We will advise the team involved if you are still awaiting some resolution about this and contact will be made via normal channels..
MS
Mrs Michelle Swan
3 years ago
It specifies on your website if you cannot fulfill the request ( not an order) then no money will be taken without your consent. I understand I have to pay for flights but not sure why I have to pay for seats a hold luggage. I have contacted your team and seemingly I will be re-embursed for accommodation. TX for your quick response
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.
Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
