Hi,
Thank you for your review.
We are sorry to hear that you have experienced issues with your order, and understand your disappointment.
We have taken a further look at your account, and can see that your e mail has been passed over to the relevant members of our team, and this is currently been looked into further for you.
If you would like to discuss this in more detail, please do not hesitate to contact our Help Team who will be happy to assist you further.
Kindest regards,
Jayne.