Good morning,
Thank you for your feedback regarding our service.
We are very sorry to hear that you have not yet received this order and we do apologise for any inconvenience this may have caused you. We do advise that parcels can take on average around 4-6 working days for parcels to arrive (which do not include weekends or bank holidays) so we should expect the parcel to be with you within the next few days. However, if you do not receive the order by the 8th July please do let us know and we will be more than happy to have a look into this further for you. Unfortunately we do have to allow fifteen working days to pass from the date of dispatch before we can investigate into the whereabouts of an order to allow for any delays etc.
If you require any further assistance, please do not hesitate to contact us on 0800 001 4433 or email us at help@hobbymaker.co.uk.
Kind regards,
Clare W - Help Team
www.hobbymaker.co.uk.
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Anne Coram
2 years ago
Data di acquisto: 18/06/2022
Ciò che Anne Coram ha detto su HobbyMaker:
Service was excellent,quick delivery and well packaged
Good quality no nonsense approach , kept in touch with progression of order, goods came well packaged , pleased with value especially as it was a very heavy parcel!
Packing for posting was poor. The box had two holes in it and only one strip of sellotape. No wonder it was damaged when it arrived!
Also the fact I had to pay to return it added insult to injury....
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Clare - Help Team
HobbyMaker
2 years ago
Good morning,
Thank you for your feedback regarding our service and item RNDF13.
First of all, we are very sorry to hear that you were disappointed with the quality of this particular item and that it appeared to arrive damaged and we do apologise for any inconvenience this may have caused you. As the item is damaged, we would recommend returning the item back to us under our six month warranty for either a refund, replacement or a credit. If the item is found to be faulty, we would be more than happy to refund any return postage costs. We are also sorry to hear that the packing for this item was insufficient and we do apologise for any inconvenience this may have caused you and we will certainly make sure that your feedback is passed along to our warehouse management team to look into further for you.If you require any further assistance, please do not hesitate to contact us on 0800 001 4433 or email us at help@hobbymaker.co.uk.
Kind regards,
Clare W - Help Team
www.hobbymaker.co.uk
Good delivery, excellent service, really pleased with the service I have been receiving from the company, so glad they have branched out into the crafting world.
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norah norgate
2 years ago
Data di acquisto: 18/06/2022
Ciò che norah norgate ha detto su HobbyMaker:
The order arrived a bit late but I had an email to explain why so I did not worry
The top crafting brands, all under one roof. With demonstrations from crafting experts live every day on Freeview 73, Sky 670, Freesat 806 and YouTube. Shop for crafting supplies on our website and join our crafting community on Facebook.
Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.
Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
The top crafting brands, all under one roof. With demonstrations from crafting experts live every day on Freeview 73, Sky 670, Freesat 806 and YouTube. Shop for crafting supplies on our website and join our crafting community on Facebook.