Hi,
Thank you for your review.
We are sorry to hear of the issues experienced with this order, and completely understand your disappointment.
We have taken a further look at your account and can see that you have since spoken with a member of our team, and this is now currently been investigated further.
We apologise for any inconvenience caused, and we will be back in touch with you as soon as is possible with further updates and options.
Kindest regards,
Jayne.