Great Service. Super product. Well packed. Good delivery service. Delivered on Time. Dog delighted
Recensioni del prodotto
Data di acquisto: 18/01/2021
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Cliente fidato
Verificato da Feefo
5 years ago
Poor overall. Bag was ripped open a lot of feed outside bag . They had put a clear sealed bag around it so the loose feed could still be used but obviously had known it was ripped before leaving...
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Helen Hounsell
GWF Nutrition
5 years ago
Hi there, we are very sorry to hear about the damaged bag and would like to reassure you that this is not the experience we would want our customers to have. We can confirm that your delivery was quality checked as usual when it left us and was intact - the damage occurred in transit unfortunately. I believe you contacted us to ask for a partial refund and my colleague replied to you that same morning with an apology and to confirm that the refund had been actioned straightaway. We were under the impression from your reply that this was resolved to your satisfaction but please accept our apologies if that's not the case - please do let us know if there is anything else we can do at all.
Recensioni del prodotto
Helen Hounsell
GWF Nutrition
5 years ago
Thanks for taking the time to leave a review. The product left us in the condition you would expect but unfortunately was damaged in transit. We were under the impression that you were happy with the partial refund offered at the time but we're very sorry that wasn't the case. Please do let us know if we can do anything else to resolve this further for you. Thanks again for feeding back and for your patience. Helen
The team at GWF Nutrition is always hepful, friendly, and knowledgeable. They are a very trustworthy company and always pull out the stops for an urgetnt delivery. We use their alpaca products and...
My order was delayed because of the xmas break, but I was kept informed about this. My pony is very fussy and I have had really useful advice on how to convince her to eat the farrier's supplement....
Since 1971 it’s been our privilege to create exceptional nutritional products for pets and companion animals across Britain. Simply put, animals are at the heart of everything we do. Thanks to generations of nutritional knowledge our innovative range offers the most advanced feeds and supplements for cats, dogs, horses and alpacas available today.
I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.
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Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Since 1971 it’s been our privilege to create exceptional nutritional products for pets and companion animals across Britain. Simply put, animals are at the heart of everything we do. Thanks to generations of nutritional knowledge our innovative range offers the most advanced feeds and supplements for cats, dogs, horses and alpacas available today.