Dear Ms W. - thank you for sharing your feedback. We regret though to hear that you felt the tour did not meet your expectations.
Let us specify that the itinerary indeed includes visits to both iconic and lesser-known parts of Rome, designed to offer a balance between popular highlights and hidden gems. We can assure you that the so-called "secret garden" behind the Fontanone is a unique spot, accessible only with prior arrangements, and appreciated by enthusiasts of history and art. It features notable historical elements, such as columns, capitals, a sarcophagus, and a late 17th-century nymphaeum fountain adorned with the heraldic symbols of Pope Paul V and Innocent XII. While it may not align with a traditional garden, its historical significance and niche appeal make it a rare find.
We’re sorry if this aspect didn’t resonate with you. As for the guided tour of Gianicolo, it’s an integral part of the experience, aiming to provide broader context and value to the visit, particularly for those unfamiliar with the area. All in all, we reckon the price is affordable and competitive.
If your disappointment stemmed from the guide’s approach or presentation, we’d greatly appreciate your feedback to address and improve. Thank you for your insights, and we hope you’ll consider exploring other tours with us that might better match your interests.
Best regards,
Gray Line Rome
