Gray Line Iceland Recensioni

Hello Steve, Thank you for taking the time to post a review of our service. We are happy to hear you enjoyed your time during your South Iceland, Waterfalls & Black Sand Beach. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Best regards, Gray Line Team

Hello Colin, Thank you for sharing a review of your recent experience. Our team here at Gray Line is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. Do visit us again! Best regards, Gray Line Team

Hello June, Thank you for your review; we greatly appreciate your time to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience during your tour with us– our mission is to provide excellent guest experiences, so we are sorry to have let you down. This is not the experience we would like to have our customers and with that a refund has been issued by our relevant department already. We have taken your feedback on board, and we will strive to make improvements accordingly. We surely hope that you will have the opportunity to visit Iceland again. Sincerely, Gray Line Team

Hello Dear Customer, Thank you for choosing Gray Line! We‘re happy to hear that your experience was good. We understand your point about the timeline in informing our customers if excursions are canceled and we appreciate your feedback. We hope to welcome you back in your next visit to Iceland. Best regards, Gray Line Team

Hello Cecilia, Thank you for sharing a review of your recent experience. Our team here at Gray Line is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. Do visit us again! Best regards, Gray Line Team

Hello Dear Customer, Thank you very much for taking the time to leave feedback. We are sorry for any inconvenience you have experienced with the service. We value your feedback and will use it in order to improve our services. Hopefully, we will have the opportunity to welcome you back in the future and exceed your expectations. Sincerely, Gray Line Team

Hello Dear Customer, Thank you for choosing Gray Line and for your top rating! We are happy to read about your experience! We hope to see you again in Iceland. Best regards, Gray Line Team

Hello Tural, Thank you for choosing Gray Line and for your wonderful review. We are delighted to read about your experience. We hope we will have the joy of welcoming you back in the near future. Best regards, Gray Line Team

Hello Dear Customer, Thank you for taking the time to share your review with us. We’re sorry for any inconvenience or frustration that you may have experienced. We understand the frustration this has caused you but as you have been informed by our relevant department that the customers can benefit of the Northern Lights guarantee only if the scheduled tour was "unsuccessful" and this is lifetime. As for your case, the scheduled tour on the 18th of January was successful and we're sorry to know that you missed the pick-up when our driver was at the Kex Hostel at 20:14 and was even able to pick-up 2 other customers from there. Unfortunately, we could not issue the refund you requested since pick-up was operated and the tour was successful. This saddens how you feel about our service, especially after all the information provided prior about the tour and the pick-up details. We do hope we will have the joy of seeing you again here in Iceland. Have a great day! Sincerely, Gray Line Team