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Recensioni di Gray Line Iceland

Visualizzazione di tutte le 13,015 recensioni

Cliente fidato

Verificato da Feefo

2 years ago

Not a great first experience

When we arrived at Reykjavík, we were unsure which bus was ours. The Gray line counter was empty for ten minutes. Then, when we boarded there was no WiFi and the screens were not working. Overall,...

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Andrei

Gray Line Iceland

2 years ago

Hello Dear Customer, Thank you for taking the time to provide your feedback. We're truly sorry to hear about the issues you encountered during your recent experience with us. We apologize for the confusion upon arrival and the delay at the Grayline help desk. This is not the level of service we aim to provide and we understand how frustrating this must have been. Additionally, we're sorry that the bus did not meet your expectations with regard to WiFi, the screens, and the handling of your suitcases. We are currently reviewing these aspects to ensure that they are functioning properly and that our staff is better prepared to assist with luggage. Your feedback is invaluable to us as we strive to improve our services. Thank you for bringing these issues to our attention, and we hope to have the opportunity to provide a better experience in the future. Sincerely, Gray Line Team

Recensioni del prodotto

Data di acquisto: 24/07/2024

June

Verificato da Feefo

Larkspur, California

2 years ago

Ciò che June ha detto su Gray Line Iceland:

Go for it!

Easy to manage. No issues on the web site.

Andrei

Gray Line Iceland

2 years ago

We always enjoy hearing what our customers have to say, June! We’re glad we could be of service and appreciate the kind words! Please see us again if there is anything else you need! Best regards, Gray Line Team

Recensioni del prodotto

Data di acquisto: 24/07/2024

Cliente fidato

Verificato da Feefo

2 years ago

Andrei

Gray Line Iceland

2 years ago

Dear Customer, Thank you for choosing Gray Line and for your top rating! We are happy to know that you had a great experience! We hope to see you again in Iceland. Best regards, Gray Line Team

Recensioni del prodotto

Data di acquisto: 28/07/2024

Cliente fidato

Verificato da Feefo

2 years ago

Andrei

Gray Line Iceland

2 years ago

Dear Customer, Thank you for choosing Gray Line and for your top rating! We are happy to know that you had a great experience! We hope to see you again in Iceland. Best regards, Gray Line Team

Recensioni del prodotto

Data di acquisto: 19/07/2024

Marco Dal Bosco

Verificato da Feefo

Verona Italy

2 years ago

Andrei

Gray Line Iceland

2 years ago

Dear Customer, Thank you for choosing Gray Line and for your top rating! We are happy to know that you had a great experience! We hope to see you again in Iceland. Best regards, Gray Line Team

Recensioni del prodotto

Data di acquisto: 25/07/2024

Cliente fidato

Verificato da Feefo

2 years ago

Andrei

Gray Line Iceland

2 years ago

Dear Customer, Thank you for choosing Gray Line and for your top rating! We are happy to know that you had a great experience! We hope to see you again in Iceland. Best regards, Gray Line Team

Recensioni del prodotto

Data di acquisto: 27/07/2024

Craig

Verificato da Feefo

Scotland

2 years ago

Ciò che Craig ha detto su Gray Line Iceland:

First class

Great interaction

Andrei

Gray Line Iceland

2 years ago

Hey Craig, our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! Please let us know if there is anything else you need. Best regards, Gray Line Team

Recensioni del prodotto

Data di acquisto: 24/07/2024

Guru Amirthalingam

Verificato da Feefo

2 years ago

Andrei

Gray Line Iceland

2 years ago

Dear Guru, Thank you for choosing Gray Line and for your top rating! We are happy to know that you had a great experience! We hope to see you again in Iceland. Best regards, Gray Line Team

Recensioni del prodotto

Data di acquisto: 27/07/2024

Joann Tully

Verificato da Feefo

Ankeny, Iowa

2 years ago

Ciò che Joann Tully ha detto su Gray Line Iceland:

Beautiful sights!

Easy

Andrei

Gray Line Iceland

2 years ago

Hey Joann, our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! Please let us know if there is anything else you need. Best regards, Gray Line Team

Recensioni del prodotto

Data di acquisto: 27/07/2024

Cliente fidato

Verificato da Feefo

2 years ago

That was a little bit confusing, booking the return trip jist due to verbage. But the drop off was seamless, so I am certain everything will work out just fine.

Andrei

Gray Line Iceland

2 years ago

Dear Customer, Thank you for your feedback! We're pleased to hear that your drop-off experience was seamless. We're sorry to learn that you found the return trip booking process confusing due to the wording. We’re always looking for ways to make our booking system as clear and user-friendly as possible. Your comments are valuable, and we will review the verbiage to improve the clarity of our instructions. If you have any further suggestions or need assistance, please don’t hesitate to reach out to us directly. Thank you for your understanding and for choosing our services. We look forward to serving you again in the future. Best regards, Gray Line Team

Recensioni del prodotto

Data di acquisto: 27/07/2024

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