I don't understand why the booking was for 2pm when the pickup time was 1:30pm. I arrived at 1:45pm and already missed it. I then had to spend approx. $150 for a taxi to get to the airport on time.
Guðríður Björg Guðfinnsdóttir
Gray Line Iceland
4 years ago
Thank you for your feedback - the confirmation voucher says pickup 13:30 from hotels and tour bus stops in bold letters. The 30 minutes until actual departure selected is needed to collect passengers from their hotels and tour bus stops.
Truly unfortunate that you missed this very important information and not able to reschedule to the next departure
Recensioni del prodotto
Data di acquisto: 31/08/2022
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Styrbjörn Friman
Verificato da Feefo
4 years ago
Ciò che Styrbjörn Friman ha detto su Gray Line Iceland:
The bus arrived within time frame expected. A bit of confusion as I thought we were being taken to main bus terminal to a larger bus but instead smaller shuttle took us whole way there. It was a bit...
The pickup both ways worked perfectly and I was happy to have found this service to easily get to the Sky Lagoon. We had over two hours at the Lagoon despite bad traffic on the way and that was...
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Recensioni del prodotto
Data di acquisto: 30/08/2022
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Renate Driessler
Verificato da Feefo
4 years ago
Ciò che Renate Driessler ha detto su Gray Line Iceland:
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.
I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.
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Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.