Tour guide explained very detail and excellent service!
Recensioni del prodotto
Data di acquisto: 01/11/2022
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Cliente fidato
Verificato da Feefo
3 years ago
The service misread what time I was supposed to be picked up, and did not come to pick me up. I had to pay for a ticket from a different company as well as this one.
Guðríður Björg Guðfinnsdóttir
Gray Line Iceland
3 years ago
Thank you for your feeback. The e-mail exchange between our staff and yourself 3 days earlier indicated the request for pickup location but reached us very late to be able register for the early morning pickup time.
Truly unfortunate that you missed the transfer with us.
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Data di acquisto: 31/10/2022
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JR
Josue Rivera
Verificato da Feefo
3 years ago
Ciò che Josue Rivera ha detto su Gray Line Iceland:
Never found the bus at the Airport, lost of money....
Guðríður Björg Guðfinnsdóttir
Gray Line Iceland
3 years ago
It is truly regrettable that you were not able to find our bus as the confirmation voucher indicates the procedure clearly. Our staff is on hand when you leave the customs area and assist all passengers as well as our partners at Airport Direct booth
Booked a trip with transfers to the Sky Lagoon. Driver was great and helpful - we were caught up in very unusual traffic that delayed our arrival considerably but the driver was very accommodating...
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Recensioni del prodotto
Data di acquisto: 31/10/2022
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NM
Niall Mchugh
Verificato da Feefo
3 years ago
Ciò che Niall Mchugh ha detto su Gray Line Iceland:
Never turned up at hotel for pick up. Waited over 90 mins. No way of contacting them after 1900 hrs in thr evening.
Guðríður Björg Guðfinnsdóttir
Gray Line Iceland
3 years ago
Thank you for your comments. The Grand Hotel where you are staying has some construction work going on and the location for collecting passengers for tours is the rear exit. Our shuttle driver was not able to find you. We have rescheduled your booking for this evening and the tour is confirmed, we hope you will enjoy your tour with us.
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Data di acquisto: 31/10/2022
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SM
Samra Mirza
Verificato da Feefo
3 years ago
Ciò che Samra Mirza ha detto su Gray Line Iceland:
Excellent company. Easy to plan with and great communication.
Recensioni del prodotto
Data di acquisto: 31/10/2022
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Cliente fidato
Verificato da Feefo
3 years ago
I booked this tour and never imagined Greyline Iceland is bad service like that. I went to the bus stop 13 so soon, asked Greyline driver at 7.25 a.m; he called somebody and told me wait more. After...
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Guðríður Björg Guðfinnsdóttir
Gray Line Iceland
3 years ago
Thank you for writing your review. Regrettably due to an error in our systems during the pickup time we missed collecting you for your original tour. This was clearly not your mistake and we apologize sincerely for the mistake that occurred.
I am glad we were able to accommodate you on another tour and refund you the difference in what you had originally paid. We hope that you enjoyed the tour you accepted to join with us
Recensioni del prodotto
Data di acquisto: 30/10/2022
0
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CP
Chrysi Papamoschou
Verificato da Feefo
3 years ago
Ciò che Chrysi Papamoschou ha detto su Gray Line Iceland:
Η υπάλληλος στο γκισέ της εταιρείας στο αεροδρόμιο μας έδωσε όλες τις απαραίτητες πληροφορίες.Το βαν μας περίμενε στο αεροδρόμιο στην ώρα του, ο οδηγός ήταν απίστευτα εξυπηρετικός και ευγενικός, όλα...
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.
I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.
Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.
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Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.