Thank you for your review. The booking ticket mentions the time you needed to be at the location selected, written in bold letters. It is truly unfortunate that you missed this very important information.
Glad we were able to offer you a transfer on the next available bus
Data di acquisto: 20/11/2022
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WK
Wencke Kromm
Verificato da Feefo
3 years ago
Ciò che Wencke Kromm ha detto su Gray Line Iceland:
Die Touren war gut (habe an zwei Touren teilgenommen, da bei der ersten leider keine Nordlichter zu sehen waren). Unsere Guides waren toll und haben uns mit vielen Informationen versorgt.
Pick up coach arrived late, due to an accident, but when you are waiting at an open bus stop in the cold it is not a good start to the tour. Also we were taken an open area near a lighthouse where...
The pick up is always 30m earlier than the one chosen on the web, and that is stated very small in the ticket. Therefore, I missed that and missed the transfer. That happened at 3 am and after...
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Guðríður Björg Guðfinnsdóttir
Gray Line Iceland
3 years ago
Thank you for your feedback. Regrettable that you were not aware of the pickup time written in bold letters, an important information, not to be missed. For the shared shuttle transfer the 30 minutes are needed to collect passengers from their respective locations requested for the schedule departure from Reykjavik
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Data di acquisto: 20/11/2022
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DB
David Beattie
Verificato da Feefo
Inverurie
3 years ago
Ciò che David Beattie ha detto su Gray Line Iceland:
What a shambles buses over booked total chaos on arrival in Iceland people booked on 1700 bus had to wait an hour until 1800 due to overcrowding on bus seat had been purchased for!
no one knows...
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Guðríður Björg Guðfinnsdóttir
Gray Line Iceland
3 years ago
Thank you for your feedback. We have seen a great deal of increase in visitor arrival this Winter and accordingly increased the frequency of departures from the airport.
Looking at your booking, the reservation is for the 16:00 departure and to return with pickup starting at 06:30 however the shuttle reported not finding you at the location indicated shortly after or during the 15-20 minutes allocated for the purpose of collecting passengers for the shared shuttle departure at 07:00 truly unfortunate that you missed the shuttle sent to collect you.
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Data di acquisto: 20/11/2022
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Cliente fidato
Verificato da Feefo
3 years ago
Booking was relatively easy.
Recensioni del prodotto
Guðríður Björg Guðfinnsdóttir
Gray Line Iceland
3 years ago
Thank you for your feedback. It is regrettable that you found the organization difficult. Arriving a the main depot, the management has been informed ahead of time which smaller shuttle will take passenger to their respective hotels and guesthouses. I hope all was good in the end and you enjoyed your visit with us
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.
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Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.