I will not use Gray Line again as I nearly missed my flight because of the chaos with pick up time. I scheduled a pick up at 2 pm but the shuttle arrived at 2:15pm and stated that I wasn't on the...
Leggi altre
Guðríður Björg Guðfinnsdóttir
Gray Line Iceland
3 years ago
Thank you for your feedback - your booking was for 13:30 pickup if you look again at your confirmation voucher not 2pm.
Regrettably you missed this very important information and the first vehicle sent for you. Glad we managed to send another to pick you up that has a gps tracking time at 14:15 and take you to the main depot where to airport coach was scheduled to depart at 15:00
Regrettable that you missed seeing the pickup time you had ordered online
Recensioni del prodotto
Data di acquisto: 25/11/2022
0
Condividi
JA
Jose Aguilar
Verificato da Feefo
3 years ago
Ciò che Jose Aguilar ha detto su Gray Line Iceland:
Online booking was straightforward and easy to book. Had issues getting the tickets, but they accepted the confirmation number as proof.
Recensioni del prodotto
Data di acquisto: 21/11/2022
0
Condividi
Cliente fidato
Verificato da Feefo
3 years ago
I needed to amend my booking and they responded quickly. I did not need to worry.
Recensioni del prodotto
Data di acquisto: 23/11/2022
0
Condividi
Cliente fidato
Verificato da Feefo
3 years ago
I went to the service desk and they told me to wait for the bus. I even showed her my reservation. It was not a private transfer and they dropped us off at the Bus Hostel and had to transfer buses...
Absolutely terrible, never picked me up from hotel and I nearly missed my flight. Had to pay a whole lot for taxi to airport.
Guðríður Björg Guðfinnsdóttir
Gray Line Iceland
3 years ago
Thank you for your feedback. Your booking was for a pickup starting at 03:30 and our vehicle sent to collect you did not find you at the selected location Dalurinn Hostel at 03:38 according to the vehicle GPS tracking, seems you missed the very important information of the pickup time?
I called the office to change my pickup location. The employees reacted promptly and changed it without additional costs. I was picked up at the agreed time and arrived at the airport even 5 minutes...
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.
I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.
Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.
Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.