I booked this trip via my hotel for he day before, paid and stood at the pick up point for 45mins in the cold… called them when no one arrived and they said the trip was no longer available! No one...
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Guðríður Björg Guðfinnsdóttir
Gray Line Iceland
3 years ago
Thank you for the feedback. Regrettably you were able to book the combination tour that was no longer available in one day. Our staff did contact you for with this information and offered to make the booking on separate days but regrettably you were not able to accept one or the other tour separately. A prompt refund was offered and our sincere apologies for the inconvenience caused.
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Data di acquisto: 01/02/2023
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Fabrizio Giorgetti
Verificato da Feefo
3 years ago
Ciò che Fabrizio Giorgetti ha detto su Gray Line Iceland:
Pick up 14,30 dall'albergo, ma nonostante le rassicurazioni dell'autista siamo arrivati al capolinea alle 15,10 e anziché alle 15,00 sono ripartito dal capolinea 16,00 con rischio di perdita del volo...
Grayline didn’t put a foot wrong and we’re great at communicating that the tour was cancelled.
Sadly the weather let us down and we were unable to see the lights.
The hotel pick-up bus was on time and the two members of staff efficient and friendly.
It was a different matter at the terminal where it was organised chaos. We were sent to one bus and told to go...
We got on the 11am bus from Keflavík airport on 29/01/2023 to go to Reykjavík and all seemed fine. We then got into the bus depot to change buses. Our bus driver called bus stop 15 out and pointed to...
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Guðríður Björg Guðfinnsdóttir
Gray Line Iceland
3 years ago
Thank you for writing your report. As we have corresponded separately about this incident, I would like to offer you our sincere apologies for the inappropriate behavior of our employee. Rest assured that we take your complaint very seriously
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.
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Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.