The number of times I called to get clarification on my delivery date and was…
The number of times I called to get clarification on my delivery date and was told that someone would call me back - no one ever did!!
Grass 247
Grass247
11 years ago
We are very sorry for the lack of communication with regards to your recent order. We generally pride ourselves on resolving customer queries as quickly as possible so it is disappointing to hear that in this case we have let ourselves down.
We do have a call tracking system in place and I have managed to identify the consultants that were spoken to and this will be fed back to them 1 to 1 to improve the service provided in future.
I am very sorry that you had to make repeated calls to us and apologise for the inconvenience this may have caused you as a result.
Thank you for taking the time to speak to me today and I hope that the resolution offered is acceptable. I am glad to hear that you are happy with the product itself and again apologise for the lack of information provided.
Should you have any further queries please do not hesitate to contact us on 0800 0599 247 and we will do all we can to address any queries you may have.
Kind Regards
Adam
Grass 247
Cliente fidato
11 years ago
I have been contacted by Grass 247 to discuss my feedback and explain the measures they are putting in place to improve their customer service, which includes additional front-line staff. I think these actions will improve matters and will hopefully match the quality of the actual product, which has fully met my expectations. I particularly like the fact that they took the time to call me to follow-up on my feedback - this is very rare and highlights their commitment to improving service.
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Cliente fidato
11 years ago
Awesome
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Cliente fidato
11 years ago
Great customer service and an excellent product
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Cliente fidato
11 years ago
Extremely helpful
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Cliente fidato
11 years ago
Fast delivery
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Cliente fidato
11 years ago
product arrived a day later tha advised, stayed on at work 2 hours late to…
product arrived a day later tha advised, stayed on at work 2 hours late to take delivery but it did not arrive
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Cliente fidato
11 years ago
At first we were told 8,9,10, day delivery then it came in 2.The site says…
At first we were told 8,9,10, day delivery then it came in 2.The site says next day,5 days after it was delivered we had a call to tell us our grass was being loaded onto the van and we will be with...
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