Ciò che Trusted Customer ha detto su Globehunters:
The booking experience was easy and effortless. I cannot comment on the actual checkin process or the flight, as it is 2 weeks from now, but so far so good.
Mavyreen
Globehunters
6 years ago
Thanks for your rating and review. We really appreciate your feedback! Hope to service your flight needs again in the future!
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Cliente fidato
Verificato da Feefo
6 years ago
After booking online and noticing that that no checked in luggage was included I received a phone call from someone at the global team within minutes of the online booking going through, advising I...
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Mavyreen
Globehunters
6 years ago
Thank you for sharing your feedback & please accept our sincere apologies for the unsatisfactory experience you had with Globehunters. Upon investigating the details of your reservation, the flights you had booked initially were on a Basic Economy Fare that doesn't include any free check-in luggage on your flights. As a general rule, before issuing the tickets with these restrictions, we always contact the passenger to let them know and check their baggage requirements. Therefore, you have been contacted by one of our colleagues had advised you on the cost to upgrade the reservation from Basic Economy to a Standard Economy fare - which includes the free check-in luggage allowance. Luckily, our Ticketing Department was able to secure Standard Economy Fares which were just released by the Airline. As a gesture of goodwill, we have upgraded your ticket at no extra cost. Unfortunately, our colleague has not been updated that the upgrade was done so he got in touch with you. Again, if the reservation would have been processed as is was issued with the same fare booked originally by yourself, the airline would have seen the booking with no check-in luggage in the reservation. We hope the above explanation would clarify your doubts. Again apologies for any inconvenience caused.
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Cliente fidato
Verificato da Feefo
6 years ago
Very easy to book my flight, brilliant.
Mavyreen
Globehunters
6 years ago
Thank you very much for your brilliant review! We always strive to make sure that the booking process is as easy for our customers and always deliver in service and price! If you need further assistance, please do not hesitate to contact us. Wishing you a safe and happy trip! :-)
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Cliente fidato
Verificato da Feefo
6 years ago
Easy booking and helpful customer service
Mavyreen
Globehunters
6 years ago
Thank you very much for your review! We always strive to make sure that the booking process is as easy for our customers and always deliver in service and price! If you need further assistance, please do not hesitate to contact us. Wishing you a safe and happy trip! :-)
0
Condividi
Cliente fidato
Verificato da Feefo
6 years ago
Perfect experience
Great experience, great price. The staff was very helpful as well!
Mavyreen
Globehunters
6 years ago
Thank you so much for the review! Glad to know that we provided you with the highest level of customer service and offer you the best prices for your chosen flight! Wishing you a safe and happy trip!
0
Condividi
Cliente fidato
Verificato da Feefo
6 years ago
Good price and good service
Good price and good seevice
Mavyreen
Globehunters
6 years ago
Thank you so much for the review! Glad to know that we provided you with the highest level of customer service and offer you the best prices for your chosen flight! Wishing you a safe and happy trip!
0
Condividi
Cliente fidato
Verificato da Feefo
6 years ago
maybe buy again
Mavyreen
Globehunters
6 years ago
Thanks for your rating and review! We really appreciate your feedback. Hope to service your flight needs again in the future!
0
Condividi
Cliente fidato
Verificato da Feefo
6 years ago
Good price, no complications
Mavyreen
Globehunters
6 years ago
Thanks for your five-star rating and review. We really appreciate your feedback! If you need further assistance, please do not hesitate to contact us. Wishing you a safe and happy trip! :-)
0
Condividi
TC
Trusted Customer
Verificato da Feefo
6 years ago
Ciò che Trusted Customer ha detto su Globehunters:
They were very helpful and very well organised. I was given updates of what was happening throughout my journey which made it much smoother and less complicated. The staff were extremely pleasant and...
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Mavyreen
Globehunters
6 years ago
Thank you so much for the review! We're so glad you are happy with our customer service! It means a lot to us to know that you really appreciated our services and we will send your compliment to our staff as well.If you need further assistance, please do not hesitate to contact us.Wishing you a safe and happy trip!
0
Condividi
TC
Trusted Customer
Verificato da Feefo
6 years ago
Ciò che Trusted Customer ha detto su Globehunters:
Buyer beware
This company tried to charge me £120 for checked baggage which was already included in the pricing. I contacted Virgin Atlantic directly to check it and established that Globehinyer would have taken...
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Mavyreen
Globehunters
6 years ago
Thank you for sharing your feedback & please accept our sincere apologies for the unsatisfactory experience you had with Globehunters. Upon investigating the details of your reservation, the flights you had booked initially were on a Basic Economy Fare that doesn't include any free check-in luggage on your flights. As a general rule, before issuing the tickets with these restrictions, we always contact the passenger to let them know and check their baggage requirements. Therefore, you have been contacted by one of our colleagues had advised you on the cost to upgrade the reservation from Basic Economy to a Standard Economy fare - which includes the free check-in luggage allowance. Luckily, our Ticketing Department was able to secure Standard Economy Fares which were just released by the Airline. As a gesture of goodwill, we have upgraded your ticket at no extra cost. Unfortunately, our colleague has not been updated that the upgrade was done so he got in touch with you. Again, if the reservation would have been processed as is was issued with the same fare booked originally by yourself, the airline would have seen the booking with no check-in luggage in the reservation. We hope the above explanation would clarify your doubts. Again apologies for any inconvenience caused.
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Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
