Thankyou for your recent feedback.
I am sorry to hear that you are not happy with the colour quality, of the Alexandrite you have received from us. As you have returned the item back, we will be happy to issue you with a replacement or refund.
Sorry for any inconvenience caused by this.
If you would like to discuss this further, please do not hesitate to contact us on 0333 400 8000.
Laura-HelpTeam
www.gemporia.com