Come vengono raccolte le recensioni di Feefo?

Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.

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Recensioni di forward2me

Visualizzazione di tutte le 13,904 recensioni

Cliente fidato

Verificato da Feefo

4 years ago

The customer service is responding fast for shipment requests, package dispatched quickly

AHMAD ALSHAMRANI

Verificato da Feefo

4 years ago

Ciò che AHMAD ALSHAMRANI ha detto su forward2me:

Very good service and fast delivery by dhl thank you forward2me we will try

Very good service and fast delivery by dhl thank you forward2me we will try again soon thank you for services bye bye

Cliente fidato

Verificato da Feefo

4 years ago

Thanks for Kat, professional and kindly service

panagiota georgiadou

Verificato da Feefo

4 years ago

Ciò che panagiota georgiadou ha detto su forward2me:

Brilliant. Thank you.

Cliente fidato

Verificato da Feefo

4 years ago

Precalculation showed many shipping options and much lower prices. In the end it was much more expensive than planned. Will not use again.

Hayley

forward2me

4 years ago

Hi there, Many thanks for your feedback. I am sorry to hear you feel dissatisfied with our services. I have looked into this issue in more detail and I can see that you were only provided with the available courier service options to send perfume package by air, rather than both road and air, to Austria. Perfumes are classified as dangerous goods for international shipping, due to being flammable liquid, and in order to ship dangerous goods or consumer commodity product's we are required to charge an additional dangerous good surcharge fee on top of the base shipping price. Please also be aware that we do provide further details relating to the shipping of dangerous goods from the FAQs page on our website and this advises customers to always contact our customer experience team, prior to purchasing products that would be potential dangerous goods, so we can confirm if the products would need classifying as dangerous goods for international shipping, if we can offer a shipping service to the destination country and also confirm any additional dangerous good surcharge fees. Our processing team have the option to mark all packages that contain dangerous goods products as either CC (consumer commodity) or DG (Dangerous Goods). Unfortunately when a package is tagged as CC this tells our system to only provide the customers with Air/Express courier prices and this is the reason why you were not correctly provided with additional courier prices for shipping by road when you submitted your package for repack and shipping from your account. The issue you have experienced with your shipment is clearly a system error at our side and I believe this does need to be resolved to ensure our system is detecting the destination country when a package is being tagged as a dangerous goods or consumer commodities and whether a road service can be offered as an alternative cheaper shipping service options when customer's are shipping dangerous goods products. I have calculated the shipping costs that I believe you have overpaid us for shipping your perfume package. I will be back in touch with you via email to resolve this matter with you directly. I hope the information I have provided to you has been useful, we hope this issue will not deter you from using our services again in the future and that you will reconsider your current rating of our service. Kind Regards Hayley

Cliente fidato

Verificato da Feefo

4 years ago

Excellent Service and customer support

Cliente fidato

Verificato da Feefo

4 years ago

sehr schnell und unkompliziert

Es hat alles super geklappt. Ich bekam direkt eine Meldung, als das Paket am Lager war und es wurde schnell und unkomplziert weitergeschickt!

Stanislav Hrda

Verificato da Feefo

Bratislava

4 years ago

Ciò che Stanislav Hrda ha detto su forward2me:

usefull for ship from the UK, Germany etc

fast shipment, good services like repack, fair prices

Richard John

Verificato da Feefo

Rochester, uk

4 years ago

Ciò che Richard John ha detto su forward2me:

Fast, efficient and cheap!

Absolutely amazing! Very efficient and great customer service. Simple to use, I was notified at every point - receiving parcels and getting ready for dispatch. Very very competitive pricing. I can’t...

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Cliente fidato

Verificato da Feefo

4 years ago

Fast prompt and dependable

Excellent & prompt response

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