forward2me Recensioni

Hi, Many thanks for your feedback, I'm pleased that you are happy with the speed that we dealt with your shipment although you found the prices for shipping a little higher than expected. I see that you shipped from our UK Tax free warehouse which is based on a small island called Guernsey. The main advantage of this address is that you make a saving on vat when purchasing goods from the UK which compensates on the slightly higher prices when shipping. If you feel that the cost saving on the vat does not outweigh the higher shipping prices it may be more cost effective for you to look to ship to our UK mainland address where we offer a number of couriers for shipping including DHL, UPS and TNT. I hope this suggestion helps going forward however if you require any further assistance on recommendation of how to obtain the maximum value for shipping please don't hesitate to get in touch with our Customer Service team at info@forward2me.com Kind regards, Tracy.

Hi, Many thanks for your feedback. I'm pleased to hear that you are happy with the level of service you received by forward2me you are unhappy that we are only able to offer a shipping option via DHL from our Japan facility. Our Japan address is still during its trial period and as we build volumes there we will look to increase the choice of courier options for our customers. I can however confirm that we do offer a number of options for shipping from our UK address and will shortly be opening a new dedicated EU address in Germany. I hope that you will continue to use our services via one of the other addresses until we are able to offer the additional courier services in Japan. Please feel free to contact our Customer Services at any time if you have any other questions regarding the services we can offer. Kind regards, Tracy.

Hi, Many thanks for your feedback. We do understand that shipping from the UK to the EU is now more expensive than pre-brexit for this reason we are opening a completely new dedicated warehouse in Germany in the coming months. This will be owned and operated by forward2me rather than a partner. We wanted to make sure our valued EU customers could still shop and forward packages within the EU in the same way they have been up until now. Our EU warehouse will offer the same benefits that our UK to EU warehouse previously did. Once the address is up and running we will notify our customers so they can start using the address straight away and continue to take advantage of shipping goods from other EU countries with no additional customs fees to pay. I hope this address will be of interest to you, our customers can however can still ship from the UK to the EU, we offer a 30 day free storage period so customers can collate their parcels from different UK retailers and ship together to make shipping more cost effective for them. Please feel free to get in touch with our Customer Service team at anytime if you have any further questions relating to our service. Kind regards, Tracy.