forward2me Recensioni

Hi, Many thanks for your feedback, I'm pleased to hear that you are overall happy with the service however the cost of shipping was more than you expected and you would have preferred some lower cost options. Every courier we work with has increased their fees one way or another since CV-19. Unfortunately, because forward2me is already very price competitive, we are not in a position to absorb these increases and so we are passing them through to end customers. We do offer a number of shipping couriers to your country including DHL, UPS and TNT however due to the Covid situation many couriers at the cheaper end of the scale have removed services to some countries or all countries. Forward2me has therefore delisted them from its website. As soon as these services are back up, they will be relisted on the website. Please also bear in mind forward2me are offering a service, we provide a free address to receive your parcels, accept, process, store and arrange shipping including all export documentation. We do not charge any monthly or annual fees for providing this service so we feel that the price paid for shipping is good value. I hope this all explains the reason for the current increase of cost and choice of lower budget couriers however if you have any other questions please don't hesitate to get in touch with our Customer Service team at info@forward2me.com. Kind regards, Tracy.

Hi,Many thanks for your great feedback, I hope you don't mind I have translated this for all our customers to view in english:-Please againThanks to the fact that it was shipped as soon as it arrived, I ordered it and arrived in a week ❗ It was good that the product packaging was also solid 👍We look forward to helping you ship again soon.Kind regards,Tracy.

Hi, Many thanks for your feedback, I'm pleased to hear that you have found the service easy to use and that our customer service team replied to you quickly. With regards to the limited options for shipping, we do offer shipping via various couriers to your country, DHL, UPS and TNT however due to the covid situation many couriers at the cheaper end of the scale have removed services to some or all countries. Forward2me has therefore delisted them from its website, hopefully the situation will improve as the year goes on and we will have more options available for our customers. I'm not sure if you are aware that we do offer a combine and repack service, many retailers shipping domestically within the UK ship goods in much larger boxes than necessary as shipping costs on domestic shipments are charged on the actual weight rather than the volumetric (amount of space the shipment takes up in transit) which is the case for international shipments. Choosing this service would enable our processors to repack your goods as efficiently as possible to ensure that you obtain the maximum value for shipping. The combine and repack service is also useful when a customer wishes to purchase goods from mulitple retailers and ship the goods together, we offer a 30 day free storage period to enable customers to collate their parcels and then have them repacked. This service may be useful to you going forward and is available from your inbox. I hope this information helps you obtain better value for our service going forward however please also bear in mind we do offer a service and cannot compete with larger retailers who offer shipping at loss or at cost, these companies cover their costs on the sale of the goods, we don't have that option and need to cover these costs within the service price we offer. Please don't hesitate to get in touch if you have any further questions, our customer service email is info@forward2me.com and our team will always be happy to assist you. Kind regards, Tracy.

Hi, Many thanks for your feedback however I'm sorry to hear that the cost of shipping was more than expected. The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight. I see that the actual weight of the parcel you have shipped was quite light however the volumetric weight was higher so the shipping costs have been calculated on the actual volumetric weight. Often retailers ship goods domestically in much larger boxes than necessary due to domestic rates usually being based on the actual weight. Therefore we offer our combine and repack service to our customers to help reduce international shipping costs. When a customer chooses this service our processing team repack the box as efficiently as possible for shipping often reducing the overall volume and therefore reducing the shipping price. I see that you did not take advantage of this this option on this occasion and shipped the parcel from your account as it arrived with us. This may be an option for you next time you ship to help reduce overall costs. This service also allows customers to repack multiple orders from different suppliers together to ensure that they obtain the maximum value for shipping. We are currently working with a Partner in Germany however within the next few weeks we are opening our own dedicated warehouse there. We should then be able to offer much more competitive pricing for shipping which will be more attractive to our customers. I hope this all helps however if you have any further questions please feel free to contact our customer services team at info@forward2me.com who will be happy to assist you. Kind regards, Tracy.