forward2me Recensioni

Hi, Many thanks for your message. I see that you have emailed our customer service team regarding this issue and they are currently investigating this for you. They will be back in touch once we have more news. Kind regards, Tracy.

Hi, Many thanks for taking the time to review our services. I'm sorry to hear that you experienced some issues with shipping your goods since Brexit, since the end of the transition period there have been many delays both on the UK side and the EU side, all parties are getting used to new rules and regulations however as the months go by we're hoping this will settle down and the process will become smoother. I understand shipping goods from the UK to the EU has now become a little more expensive and the vat paid at point of sale for goods being purchased within the UK is out of our control, unfortunately UK retailers need to charge UK vat at point of sale. We no longer apply vat to the cost of shipping so this saves a little towards the actual cost of customs when importing goods to your country. We are working on processes to improve the customer interaction on our site to make shipping much smoother for the customer however when shipping alcohol there are extra checks to be made and we need to ensure that the goods before we can dispatch the goods so this needs to be actioned via Customer Services for the time being. With regards to the shipping of meat and cheese unfortunately we don't have the facility to handle perishable goods at the moment. I hope this helps explain things a little further for you however if you have any other questions please feel free to contact our Customer Services at info@forward2me.com and they will be happy to assist you. Kind regards, Tracy.

Hi, Many thanks for your feedback. I'm sorry to hear that you are unhappy with the service our agent provided you, I have looked back at the communication and can see that the issue was that the package you received was very large and contained dangerous goods. Larger shipments tend to be shipped palletised on a freight service however to be able to ship these type of items we require the manufacturers material safety data sheet to provide to the shipper to ensure that the goods are safe for international transit by air. Unfortunately you were unable to provide an up to date version of this document, our agent did go above and beyond to obtain this for you even ringing a supplier in the UK and feel it is a little unjust to say that the service wasn't to your expectation. I'm really sorry that we were unable to offer the price you were expecting for shipping this item however we did all we could to forward the goods to another UK address, although we spent a considerable time trying to help you we took no payment for ourselves for the work involved. I would always recommend if you are looking to ship oversized items or products classed as dangerous goods that you obtain a quote from us pior to purchase so you aware of the costs involved with shipping. Our customer service team are always happy to assist with quotes. Kind regards, Tracy.

Hi, Many thanks for your feedback however I'm sorry to hear that you are unhappy with the service provided by forward2me. First of all I do understand how frustrating and upsetting it must be regarding the amount of time it has taken to locate your Apple parcel that is showing delivered on 03.02.21. After extention warehouse checks we have identified that the parcel has not physically been delivered to us. All parcels coming into our warehouse are scanned on arrival with us and there is no record of this parcel being received. We have opened an investigation with UPS however have not yet received a response from them so I have now escalated this to their management team. However we now see that the parcel has further tracking showing that the parcel has been forwarded to Syncreon in the Netherlands so we're thinking the parcel has been sent to the Apple return centre there for some reason. Maybe the parcel was recalled for some reason and that was why it hasn't been delivered. I would suggest maybe contacting Apple with your tracking details so they can open an investigation from their side. For the earpods I have seen the photographs you have sent over via email. The parcel has been opened as we need to inspect the contents of each package we receive to ensure that the goods are safe and legal to ship to your country. However we only open the outer box and would never open a manufacturers box without the customers agreement. Our processors have taped over this with clear tape to reseal so I'm thinking this is why it looks like it is open on receipt. Please be assured that the package would not have been shipped in this state, it was added to a flyer bag for shipping so the details of the original package would not have been shown whilst in transit. For the Apple Home mini, I see that a repack was not undertaken or charged on your invoice, I'm thinking that this request was rejected by the warehouse team as there would have been no cost saving, you would have received an email to confirm this. I hope this helps explain everything for you, I don't believe any of the goods you have received have been damaged so I'm unsure what compensation you would like us to provide however please let us know if this is not the case and we will investigate this further for you. Our Customer Service Agent will be in touch via email regarding the update on the UPS delivery and hopefully resolve this for you. Kind regards, Tracy.