forward2me Recensioni

HI, Many thanks for your feedback. I'm pleased to hear that overall you found our service excellent however a little more expensive than you would have liked. I see that the item you shipped was small in size however it appears this has been shipped to us in a larger box than would be necessary to ship your goods from the UK to your home country. This practice often happens with retailers within the UK, domestic shipping is generally calculated on the weight of the parcel rather than the actual space the package takes up in transit, which is how international air shipments are calculated when shipping. This is called the volumetric weight. When our customers ship we do calculate the volumetric weight on our website and if this is higher than the actual weight we offer our combine and repack service. This gives the customer an option for our warehouse team to reduce the outer shipping box to save on volumetric weight and generally helps to reduce the overall cost of shipping. I see that you did not take advantage of this option on this occasion and may be something you look at next time you ship. Another alternative is to purchase a number of items from different retailers and again use the combine and repack service to repack all the goods together in one or more boxes to save on overall volume and therefore obtaining the maximum value for shipping. I hope these suggestions help going forward however if you need any other advice when shipping to ensure you have the maximum value please feel free to contact our Customer Service team and they will be happy to advise you further. Kind regards, Tracy.