Come vengono raccolte le recensioni di Feefo?

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Recensioni di forward2me

Visualizzazione di tutte le 13,904 recensioni

Cliente fidato

Verificato da Feefo

5 years ago

En perfekt tjänst. Lätt och smidigt

Mark Sutherland

Verificato da Feefo

Sydney

5 years ago

Ciò che Mark Sutherland ha detto su forward2me:

Good, reliable.

You do what you say you will do reliably.

Penny

Verificato da Feefo

Italy

5 years ago

Ciò che Penny ha detto su forward2me:

Terrible frustrating experience

Terrible ecperience. Dhl was the most ecpensive shipper I have used, considering it was only 10kg. When the 4 small parcels finally arrived in Bergamo, I was sent several forms which I was unable to...

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feefo@forward2me.com

forward2me

5 years ago

Hi , Many thanks for your feedback.I'm really sorry to hear of the issues you have experienced with your shipment.The additional import documentation, duty and taxes you have incurred on importing the goods to your country and any additional import restrictions or requirements are beyond our control and are not included in the shipping fee charged through our services. Our charges only covers the use of the account, the export declaration and the processing and dispatch of your parcel. We do mention this in our faq section however I take on board your comments that this should be much clearer for our customers. It does seem an unusual request for Italian customs to request a health certificate obtaining for the import of spoons. This is only usually required for the import of plant or animal based products and certain food items such as milk based. We did communicate the implications of brexit to our customers this was later January, due to the deal being made very late in 2020 the details of the deal were very vague and it took several weeks for all the information to be clarified.We will be opening a dedicated address in Germany shortly for all our EU customers, this will permit them to continue to use our services for purchases within other EU countries and ship them via our services without the worry of incurring extra charges with import duty and taxes.I hope the new EU address will be of interest to you and that once the damage issue is resolved you will consider using our services again in the future.Kind RegardsHayley

Cliente fidato

Verificato da Feefo

5 years ago

The fastest servixe

feefo@forward2me.com

forward2me

5 years ago

Hi, Many thanks for your feedback. I'm pleased to hear the service we offered was fast and look forward to helping you ship again soon. Hopefully we can obtain that 5* next time, if you have any suggestions to how we can improve our service to attain this please contact our Customer Service team at info@forward2me.com and we will be happy to look at your suggestions. Kind regards, Tracy.

Cliente fidato

Verificato da Feefo

5 years ago

数回利用しています。今回は箱詰めをお願いしましたが、対応は迅速で、とても丁寧な梱包にも満足です。

bushra Alamlki

Verificato da Feefo

5 years ago

Ciò che bushra Alamlki ha detto su forward2me:

Good experience

feefo@forward2me.com

forward2me

5 years ago

Hi, Many thanks for your feedback, I'm pleased you had a good experience with us however if there is anything we can do to improve the service and get that 5* next time please contact our customer Service department at info@forward2me.com and we will be happy to look at any suggestions. Kind regards, Tracy

Charlotte

Verificato da Feefo

Luxembourg

5 years ago

Ciò che Charlotte ha detto su forward2me:

Efficient EU Shipping

Forward2me’s service and business model is excellent! This is one of the fee companies I have come across, who has actually anticipated the challenges Brexit would bring and have mitigated them....

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Hanan Jamri

Verificato da Feefo

5 years ago

Ciò che Hanan Jamri ha detto su forward2me:

excellent service, fast and professionals

Cliente fidato

Verificato da Feefo

5 years ago

Excellent service! Very quick and products arrived in great condition! The customer service is also amazing! Will always be using forward2me in the future:)

Cliente fidato

Verificato da Feefo

5 years ago

Fast and reliable shipping with affordable prices.

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