forward2me Recensioni

Hi, Many thanks for your feedback. I'm pleased to hear that you are happy with the service provided although you would have preferred the prices to be a little lower for shipping and a quicker response to your messages on whatsapp. I have taken a look at the whatsapp messages and it does appear that your messages have been responded to within a few minutes however due to our shift patterns some were a few hours. We always aim to respond to customer queries within 24 hours of receipt. forward2me do feel that we offer a very competitive price for shipping, it has been a difficult year for air shipping with less capacity on airlines due to less flights being available. All couriers have added a surcharge to their pricing to help them handle additional procedures due to covid and many budget services have not been available. We are hoping the situation will improve within the next year and we can then provide additional budget services so our customers have more choices for shipping. We look forward to helping you ship again soon. Kind regards, Tracy.

Hi, Many thanks for your feedback. I'm sorry to hear that you are unhappy with the cost of using our services however please remember we are not selling a product we are offering a service. The cost of shipping includes the full use of our address for deliveries with no annual or monthly fees for this address. For receiving, processing, storing and preparing your goods for shipping including all the export paperwork and entries required. We also offer a combine and repack service to all customers when shipping, when this service is chosen our warehouse team evaluate the parcel(s) and repack the items to ensure that you obtain the maximum value for shipping. I see that you did not take advantage of this service. Shipping fees are calculated on the amount of space they take up in transit called the volumetric weight, I see that your shipment volumetric weight was much higher than the actual weight so we may have been able to reduce the size of your parcel to help save on shipping costs. I hope the above information is helpful and that you will consider using our services again in the future. Please feel free to contact our Customer Service team at any time and we will be happy to assist you. Kind regards, Tracy.