forward2me Recensioni

Hi, Many thanks for your feedback. I'm really sorry to hear that you were unhappy with the service you were provided in Guernsey. Guernsey is a small island in the Channel Islands just south of the UK, due to their limited infrastructre sometimes due to unforseeable circumstances parcel deliveries can be delayed. Guernsey have been particularly hit by the covid pandemic, this relates to both their own staff having to self isolate and staff shortages with the couriers and local postal service. Sometimes especially with Guernsey post, parcels can show as delivered however the signature given often relates to the delivery to the postal service and not our warehouse. I know this can be confusing and frustrating for customers especially if they are looking to re-ship their goods as quickly as possible. Please be assured that the Guernsey team are dedicated to our customers, once the restrictions of the covid pandemic lift the service should become smoother and deliveries quicker so our customers can continue to benefit from the tax free saving on the vat paid on goods purchased from the UK. I hope the delay you encountered won't deter you from using this facility again in the future however if you have any concerns or further questions please feel free to contact our Customer Services at info@forward2me.com and they will be very happy to assist you further. Kind regards, Tracy.

Hi, Many thanks for your feedback. I'm really sorry to hear that you are unhappy with the service we offer, I see you seem happy with the responses our Customer Services have provided you even giving them a good rating. I understand that you are receiving a number of second hand items which sometimes arrive with us poorly packaged, some with cosmetic damage. Please be assured that our staff are trained to repack goods so they are safe and secure for international transit however we are unable to be responsible for damage to package before they arrive with us. I'm sorry to hear some of your packages have been lost, we have a very robust tracking system for packages, they are tracked from the receipt at our door until they are dispatched via the courier. From time to time due to human error we do have some parcels that are misplaced however on the rare occasion that this does happen we would ensure that customers are fully compensated for their loss. Its disappointing to hear that you are recommending that other customers do not use our service, I see that over the last eight months you have done 26 shipments with us so I'm thinking we have done something right along the way. I will contact you separately to this review to see if there is anything we can do to help resolve the issues you are experiencing. Kind regards, Tracy.