Come vengono raccolte le recensioni di Feefo?

Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.

Chi può lasciare una recensione su Feefo?

Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.

Come verifichiamo le recensioni?

Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.

Come trattiamo le recensioni false?

Feefo impedisce alle persone di lasciare recensioni false perché invitiamo solo gli acquirenti verificati a rilasciare un feedback.

Recensioni di forward2me

Visualizzazione di tutte le 13,904 recensioni

Josh Faulk

Verificato da Feefo

4 years ago

Ciò che Josh Faulk ha detto su forward2me:

Great customer service team

Cliente fidato

Verificato da Feefo

4 years ago

Great service and fast delivery. I highly recommend forward2me

Jonathan Elias

Verificato da Feefo

4 years ago

Ciò che Jonathan Elias ha detto su forward2me:

Highly Recommend Forward2me!

Forward2me was absolutely amazing to work with! The customer service was absolutely great! Helped me repackage my item and got to me super fast! Highly recommend Forward2me!

Shane

Verificato da Feefo

Perth, Western Australia

4 years ago

Ciò che Shane ha detto su forward2me:

Excellent delivery and delivery. 5 Stars ⭐️⭐️⭐️⭐️⭐️ 😁

Ann Nash

Verificato da Feefo

4 years ago

Ciò che Ann Nash ha detto su forward2me:

The service from you guys is superb. All of my queries are promptly replied too, and you are very quick, and efficient, at processing parcels. Thanks!

Alexandra Varlet

Verificato da Feefo

4 years ago

Ciò che Alexandra Varlet ha detto su forward2me:

Very satisfied

Tout à été « smooth »

Cliente fidato

Verificato da Feefo

4 years ago

Painful

impossibly unfriendly customer service, expensive rates. wouldn't use again.

Hayley

forward2me

4 years ago

Hi, Many thanks for your feedback. We are sorry that you feel dissatisfied with our service, however, as was advised to you previously, by our Customer Experience agents, the document approval procedure from our Germany warehouse is viewable to all customers' from the Germany page on our website and can also be found from our FAQ'S page, 'READ MORE', https://forward2me.zendesk.com/hc/en-gb/articles/360016227500-Why-do-I-need-to-upload-a-passport-and-utility-bill-when-shipping-from-the-German-address- The document approval process from Germany is a new security policy that has been built onto our system to ensure additional security and protection for both our customers and our service by the request of Germany authorities-not forward2me. Forward2me would only use the provided forms of identification for no other reason than if working with the police and German authorities in any events of a fraud claim. We do not share this other than with official authorities and only on request. The information is stored and transmitted in an encrypted form. I can see that you continuously refused to provide the requested documentation for approval for shipping your package from our Germany warehouse and this resulted in your package exceeding the 30 free storage days but as a one time only gesture we offered to waver all additional storage charges and we authorised shipping for your package at Germany from our side. Please note, if you should choose to ship from our Germany warehouse again and if you do not provide the requested documents from your account you will not be approved for shipping from the Germany warehouse again, you will be restricted to proceed with shipping your packages and the only available options for your packages would be return to sender or disposal. We apologize for any inconvenience this may have caused you. We hope this information that we have provided to you is useful, we hope the issues you have experienced through our service do not deter you from shipping with us again in the future and we hope you will reconsider your current rating of our service. Kind Regards Hayley

Miguel Curto

Verificato da Feefo

4 years ago

Ciò che Miguel Curto ha detto su forward2me:

No issues what so ever, just works. Saves you money and headaches.

Sergey Sobolev

Verificato da Feefo

Dublin

4 years ago

Ciò che Sergey Sobolev ha detto su forward2me:

The delivery was fast and without any issues

Jared Smith

Verificato da Feefo

4 years ago

Ciò che Jared Smith ha detto su forward2me:

brilliant and easy service

A brilliant and easy service. A+

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