Did not reply to my e-mail for further info on Majorca package
Fly Direct
FlyDirect
11 years ago
We have checked through our emails and we do not appear to have received an email from you requesting further information, any time after the date you booked which was the 02 August 2014. We are always happy to give clients who use our website information by email or phone if they call us. We are delighted you enjoyed the holiday and your stay at the Vistamar Hotel.
Yours sincerely
Celine Bentley
Customer Services Manager
Cliente fidato
11 years ago
I requested information from you previous to my booking date by e-mail, not after and did not receive a reply from you. However I then proceeded to book online anyway. I wonder how many potential customers you might loose or have lost due to this!! I would also like to point out that I telephoned on two separate occasions to request information as well, and at both times the phone was not answered.
Recensioni del prodotto
Data di acquisto: 01/08/2014
0
Condividi
Cliente fidato
Verificato da Feefo
11 years ago
Very efficient great flight will book again
Recensioni del prodotto
Data di acquisto: 05/08/2014
0
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Cliente fidato
Verificato da Feefo
11 years ago
Overall the service was impressive smooth run holiday.
Recensioni del prodotto
Data di acquisto: 04/08/2014
0
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Cliente fidato
Verificato da Feefo
11 years ago
Everything went tp plan. great to be able to fly direct at a reasonable price.
The service at Jersey was fantastic, as usual, with the flight on time and even arrived early on 13th Aug. However upon arrival at Palma it took 1.5 hours to get the bags as after a lengthy delay the...
On time very comfortably spaces on in seating aircraft
Crew very helpful smiley
Efficient service .. Clean plane
All in all excellent service
Long may it continue
13 hour delay outward bound and missed the flight inward bound because there were no announcements on the board to say go to gate, boarding or last call. We had to buy new flights home with easy jet.
Fly Direct
FlyDirect
12 years ago
FlyDirect have forwarded correspondence to all passengers affected b the delay on the outward journey which was due to a technical problem with the aircraft. With regard to missing your return flight FlyDirect had no other passengers that missed the flight therefore we would assume that the correct details were shown on the boarding cards and the Airport Information Boards. Many Airports no longer announce a call for the flight. Prior to your luggage being offloaded there would normally be a call put out for you.
Yours sincerely
Celine Bentley
Customer Services Manager
FlyDirect organises direct flights from Jersey, Guernsey and the Isle of Man to the destinations in Spain & Portugal, offering flight only and a fantastic range of hotels.
I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.
Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.
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Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
FlyDirect organises direct flights from Jersey, Guernsey and the Isle of Man to the destinations in Spain & Portugal, offering flight only and a fantastic range of hotels.