The service on both flights was very poor & the safety & other announcements were spoken so fast in a strong, I think, french accent that nobody around us knew what was said on either flight.
Rebecca Evans
FlyDirect
9 years ago
Many Thanks for your feedback. We are sorry to hear that you were not satisfied with the on board service and invite you to send further details to us via enquiries@flydirect.je so that we can discuss this in full with the airline.
Many Thanks for your feedback. We are delighted to hear that you enjoyed your flight to Tenerife, and look forward to seeing you on another FlyDirect holiday soon.
In the main, a fine flight, but the return was delayed. We also were not allocated seats together although the crew managed to reseat us once airborne.
Rebecca Evans
FlyDirect
9 years ago
Many Thanks for your feedback. We are sorry that you weren't originally allocated seats together, this is always our aim but is not always possible. We are however glad that this was corrected for you onboard. We hope to see you on another Flydirect holiday soon.
It took off flew and landed on time so did what it said on the tin.
Cabin crew a little perfunctory. On occasions it appeared that you were a child being babysat by an elder sibling who rather be...
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Rebecca Evans
FlyDirect
9 years ago
Many Thanks for your feedback. I have checked your booking and assistance had been arranged in advance for your journey through Tenerife airport, however unfortunately specific seat requests cannot be guaranteed. We are pleased to hear that check-in staff were able to help with this on the day and we hope to be of service to you again in the future.
Service from Flydirect and airline very good
People should be warned you need transport if you stay at this hotel.
Staff at hotel very good.
Hotel caters more for French than English.
Entering room...
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Rebecca Evans
FlyDirect
9 years ago
Many Thanks for your feedback. We're sorry to hear that the hotel did not quite live up to your expectations and will be sure to bear this in mind when planning our 2018 programme to Tenerife. We do mention in our brochure and online descriptions that this hotel is a 10 minute drive from the resort centre, but apologise that this wasn't specifically highlighted at the time of booking. We hope to be of service to you again in future.
I thought the customer service was poor - I did ring the line on a number of occasions and the phone merely rang out -I also asked for a sea view room and was willing to of course pay more but there...
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Lydia Smith
FlyDirect
9 years ago
Hi, thank you for your comments. I'm really sorry that you couldn't get through to us, we always try our best to answer calls as quickly as possible but at busy times this can take a little longer. Out of office hours we activate our answerphone message. I'm sorry that our staff couldn't help and didn't appear to try harder. We are allocated a certain number of room types at each of the hotels we work with and while the team do aim to offer alternatives if your first option isn't available I'm sorry that this was't the service you experienced on this occasion. My apologies that we didn't deliver the experience that we promise, I hope the flight went well and perhaps you might give us another chance in the future.
Many Thanks for your feedback. We're thrilled to hear that you had an enjoyable flight and holiday in Tenerife; we agree that the Costa Adeje Gran Hotel is outstanding. We look forward to being of service to you again in the future.
Quite impressed - Check in was quick and there was plenty of room on the plane both ways. Staff very helpful and polite.
Rebecca Evans
FlyDirect
9 years ago
Many Thanks for your feedback. We're delighted that you enjoyed your flights and look forward to seeing you on board another FlyDirect service in the future.
Many Thanks for your feedback. We're pleased to hear that you found our direct service convenient, and hope to see you on another Flydirect service in the future.
FlyDirect organises direct flights from Jersey, Guernsey and the Isle of Man to the destinations in Spain & Portugal, offering flight only and a fantastic range of hotels.
I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.
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Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
FlyDirect organises direct flights from Jersey, Guernsey and the Isle of Man to the destinations in Spain & Portugal, offering flight only and a fantastic range of hotels.