The response time to enquiries could be improved upon
Fluid Branding Ltd
Fluid Branding
10 years ago
Thank you for submitting your review. Hopefully your most recent enquiry was responded to promptly? If you have further issues please feel free to e mail me: gemma.richards@fluidbranding.com
Although there was quite a bit of confusion over prices at the start and a little vagueness on products, when the 'chips were down' Fluid rose the occasion and met or far exceeded our tight delivery...
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Fluid Branding Ltd
Fluid Branding
10 years ago
Thank you for your review. I'm glad that we exceeded your request !
We note your comment on the sizing. Thanks again
Too many different people involved in the ordering process, caused confusion. Too many auto advice e mails telling me when the products would be delivered.
Fluid Branding Ltd
Fluid Branding
10 years ago
Thank you for very much taking the time to submit your feedback. I'm very sorry that you feel that too many people were involved. I think this may have been due to your regular account manager Sam Watchman being on annual leave. He would be your sole point of contact going forward. I hope we get a chance to rectify your issues in future and I'm glad to see that your happy with your product.
The service was excellent, they were prompt with the quote and responsive to email communication. They also frequently updated us on the status of the order which arrive on time.
Fluid Branding Ltd
Fluid Branding
10 years ago
A really lovely review. Thank you. We hope the events a great success for you and we look forward to helping you in future !
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Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.