The customer service is terrible. I've sent 5-6 emails with no response about replacement parts and still waiting to hear anything back.
Richard
Fireflyfriends - UK
7 years ago
Hi There,
Thank you for your feedback. Having searched through our email correspondence, I had sent a response on the 21st June, asking for a little bit more information so i could arrange the replacement parts for you, and I'm very happy to arrange that for you. You must not have received that email, my sincere apologies if that is the case. If you could email me at customer.enquiries@fireflyfriends.com with a few photos of the parts that need replaced, I can certainly get this resolved for you as soon as I possibly can.
My sincere apologies,
Richard
Recensioni del prodotto
Richard
Fireflyfriends - UK
7 years ago
Thank you for your feedback,
Kindest Regards,
Richard
Data di acquisto: 08/06/2019
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Trusted Customer
7 years ago
Ciò che Trusted Customer ha detto su Fireflyfriends - UK:
Super Service!
Richard
Fireflyfriends - UK
7 years ago
Thank you for your feedback,
Kindest Regards,
Richard
Recensioni del prodotto
Richard
Fireflyfriends - UK
7 years ago
Thank you for your feedback,
Kindest Regards,
Richard
Data di acquisto: 20/06/2019
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Trusted Customer
7 years ago
Ciò che Trusted Customer ha detto su Fireflyfriends - UK:
I was very happy with the service from start to finish. Ordering was easy, and very quick to be delivered. I am delighted with my purchase. It’s just what we need. Thank you so much.
Richard
Fireflyfriends - UK
7 years ago
Thank you for your feedback,
Kindest Regards,
Richard
Recensioni del prodotto
Richard
Fireflyfriends - UK
7 years ago
Thank you for your feedback,
Kindest Regards,
Richard
Data di acquisto: 15/06/2019
0
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Trusted Customer
7 years ago
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Ciò che Trusted Customer ha detto su Fireflyfriends - UK:
upsee is a perfect addition to our daily exercise and rehabilitation.
Richard
Fireflyfriends - UK
7 years ago
Thank you for your feedback,
Kindest Regards,
Richard
Recensioni del prodotto
Richard
Fireflyfriends - UK
7 years ago
Thank you for your feedback,
Kindest Regards,
Richard
Data di acquisto: 10/06/2019
0
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Trusted Customer
7 years ago
Ciò che Trusted Customer ha detto su Fireflyfriends - UK:
Its sad but true, made my order on the 4th of this month. 5 Days later I recieved the harness of the upsee. After writing to firefly they appologize the situation and told me the missing belt,...
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Richard
Fireflyfriends - UK
7 years ago
Hi Lothar,
Thank you for your feedback. My sincere apologies for the delay in you receiving all the parts you require for your Upsee. Rest assured, I have chased this for you and I am told that it is in Spain and you should receive this in the next few days. If I can be of any further help, please feel free to call or send me an email.
Regards,
Richard,
TC
Trusted Customer
7 years ago
Hello and thank you for your response.
Today finally arrived the rest of the Upsee and honestly we are very glad that we can start the therapy programm with our son. I appreciate your help and your always fast response on my emails. It's normal that errors can happen. However, glad to have it all together now. Thanks again, best wishes and regards from Spain.
Great service! I was having trouble when I ordered and actually ordered 2 of the same items in error. Customer service corrected my order immediately after I contacted them.
Recensioni del prodotto
Data di acquisto: 05/06/2019
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Trusted Customer
Mullingar, Ireland
7 years ago
Ciò che Trusted Customer ha detto su Fireflyfriends - UK:
Three online purchase went very smoothly. Their customer support team were very helpful with or tracking enquiry and the website is very easy to navigate and understand.
Richard
Fireflyfriends - UK
7 years ago
Thank you for your feedback, Kindest Regards, Richard
Recensioni del prodotto
Richard
Fireflyfriends - UK
7 years ago
Thank you for your feedback, Kindest Regards, Richard
Firefly make products for children with special needs to improve and enhance special needs family participation. It's not just what we make, it's what we make possible.
Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.
Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Firefly make products for children with special needs to improve and enhance special needs family participation. It's not just what we make, it's what we make possible.
